To switch Osmo interface messages to a different language, you need to change the language setting on your iPad. Here are the instructions from the Apple website:

https://support.apple.com/en-us/HT204031

After you do that, open any Osmo app, and you will be prompted to select your preferred language for that Osmo app. If you want, you can change the system language back to what you had it as before and keep Osmo in the new language (it will prompt you to ask the next time it starts up).

Here are the instructions for updating iOS apps from the Apple Support website:

https://support.apple.com/en-us/HT204204

Please note that all of the Osmo apps are available to download (or update) from the App Store free of charge:

https://itunes.apple.com/us/developer/tangible-play/id799157444

Unfortunately, older devices with lower memory capacity are known to be at risk of having crashes. This is more noticeable in some of our newer games such as Coding Awbie, Coding Jam and Pizza Co. We are investigating ways to help reduce the likelihood of these issues occurring and hope to be able to make improvements in the near future.

In the meantime, we suggest closing all background apps on your device and restarting the device before you start playing. Doing this should help reduce the likelihood of the crashes happening. It is recommended to, at minimum, always play without other apps running in the background.

Note also that the minimum iOS version required to play the Osmo games is 9.

You may need to adjust your camera settings so your device works with the Osmo apps.

If you have iOS 8 or below, the instructions are here. (note that Osmo does not support iOS versions older than 9).

If you have iOS 9 or higher installed, please make sure that the Osmo games are checked under Settings > Privacy > Camera.

The next thing to try is to restart your device and see if the game runs. To do this:
- Press and hold the Sleep/Wake button (a red slider will appear)
- Drag the slider to turn your device off
- Press and hold the Sleep/Wake button until you see the Apple logo and the device is turning on again

If that does not help, the main cause of these errors we've seen is there being a camera hardware issue. To check this, do the following:

- Start FaceTime on your device
- You should see yourself on screen, if you see a black screen or the app crashes, there is an issue with your camera hardware

If that doesn't work, please write to us at support@playosmo.com, and we will figure out what is happening.

It is not currently possible to mute the sound in individual Osmo apps, but it's something we're looking to change in the future.

You can increase the difficulty in several of our apps, namely, Detective Agency, Numbers, Tangram, and Words.

Detective Agency

There are three difficulty settings in the game, which are based on the player's age that was input at the start of the game. This age is independent of any similar information associated with a myOsmo account or profile. Players can change the difficulty at any time from the settings menu.

See the Detective Agency PDF guide for more info.

Numbers

Starting in version 1.2.2, players can use the "Unlock All Modes" option in the settings menu to unlock the first level of the "Add", "Connect" and "Multiply" levels. Access the settings menu by tapping the screen once to bring up the settings button (a gear shaped icon) in the top left corner. Tap the settings button and then tap on "Unlock All Modes" near the bottom left of your screen.

See the Numbers PDF guide for more info.

Tangram

After you press Play on the start screen, you will be able to choose the starting level: Easy, Medium, or Hard. The Harder level will unlock after 4 Hard puzzles have been solved.

See the Tangram PDF guide for more info.

Words

Junior Mode - if you're in Junior mode, tap on the settings button ('II') in the top left hand corner. Once here you will see the words 'Home, Restart, and Achievements.' Underneath these words is the option to turn on or off the 'hints' and 'speech.'

Play Mode (after selecting versus or Zen) - to increase the difficulty, tap on the settings button ('II') in the top left hand corner. Once here, you will see the words 'Home, Restart, Achievements, and Albums.' Underneath these words is the option to turn on or off the 'hints' and 'speech.' There is also a difficulty meter where players can select the levels Easy, Medium, Hard, and Impossible. The Impossible level is an adult favorite!

Please note that downloadable albums that are created by the general public may not have these options associated with them.

See the Words PDF guide for more info.

To reset progress in Osmo apps (except for Monster), click on the settings icon (a gear) in the top left corner of the home screen and select 'Reset progress'.

As for Monster, the developers are working on a reset feature, which should come in a future version. Currently, the only way to reset Monster is to delete and reinstall the app.

While some of the Osmo apps are enjoyed by children in Pre-K, several of the games require pre-reading or reading skills to enjoy. Also, note that the Osmo game pieces are a choking hazard, and are therefore recommended for ages 3+.

• The Monster app is designed for ages 4-11. 
• The Numbers app has easy counting levels that are played with dot tiles.
• The Tangram app has introductory levels that work well for younger kids. Please tap the Introduction button on the home screen to play them.
• The Words app has a Junior Mode, which means that some letters appear on the screen as hints. To do that in a custom album, you need to put parentheses around the letter or letters that you wish to appear as hints.

Please use these links to create your own custom albums that might be appealing to your preschooler, and to see what others have created:

https://my.playosmo.com/words/help
https://my.playosmo.com/words/browse

Here are the instructions from the Apple Support website:

https://support.apple.com/en-us/HT200289

Here are the instructions from the Apple Support website:

https://support.apple.com/en-us/HT207618

First close the app, then tap on the app icon to reopen it.

Here are the instructions from the Apple Support website:

https://support.apple.com/en-us/HT201330

To play Osmo, first set your device in the white Osmo base, then put the red reflector on top of the device and download the games. From there you just open up any game and start playing!

See the setup instructions here.

Watch YouTube videos to take you through playing with Osmo here.

See a list of game instructions here.

Once you have bought the hardware from PlayOsmo.com or from our retailers, you can download our apps from the App Store free of charge (except for two apps, Numbers Toybox and Words Explorers, which do have a cost):

https://itunes.apple.com/us/developer/tangible-play/id799157444

All of the Osmo apps (except for MindRacers) are also available on Amazon.com at this link:

https://www.amazon.com/s?rh=n%3A2350149011%2Cp_4%3AOsmo&ref=bl_dp_s_web_0

Have you tried restarting your iPad yet?

1. Hold the Sleep/Wake button until you see a slider at the top of the screen.
2. Drag the slider to the right to shut down the iPad.
3. When the iPad has shut off, hold the Sleep/Wake button again until the Apple logo comes up.

If that still doesn't work, you can try this:

1. Launch the Settings app on your iPad.
2. In the left column, tap 'General'.
3. In the right column tap 'Storage * iCloud Usage'.
4. Under the first section (storage) tap 'Manage'.
5. Do you see Osmo Numbers listed there? If so, tap it.
6. Tap 'Delete App'.

If that doesn't work, could you try the following steps? They will reset the cache of the App Store, to hopefully reset the faulty download status of your app:

1. Open up the App Store.
2. Tap the 'Featured' button (a star) at the bottom of the screen 10 times in a row. This should make the screen go white for a few seconds while it says 'Loading' in the middle.
3. Once the App Store has reloaded, go back to the home screen and check if it's still shaded in the undownloaded state or if it's starting to download.

If that doesn't work, you can try this:

1. Launch the Settings app on your iPad.
2. On the left column, scroll down to iTunes & App Store and tap it.
3. Tap your current Apple ID at the top.
4. Tap 'Sign Out' in the popup menu that appears.
5. Sign back in with your Apple ID.

If none of the above helps, please contact us at support@playosmo.com so we can help troubleshoot.

Osmo fosters learning in key areas such as creative problem solving, art, STEM (science, technology, engineering and mathematics) and Common Core. Specific skill sets associated with each app are:

1. Coding Awbie teaches logic and problem solving skills: https://www.playosmo.com/en/coding/

2. Coding Jam expands on the Osmo Coding Language, allowing players to explore advanced computational concepts: https://www.playosmo.com/en/coding-jam/

3. Masterpiece teaches drawing and creative confidence: https://www.playosmo.com/en/masterpiece/

4. Monster encourages creativity through narrative play: https://www.playosmo.com/en/monster/

5. Newton fosters creative problem solving skills: https://www.playosmo.com/en/newton/

6. Numbers teaches counting, addition and multiplication: https://www.playosmo.com/en/numbers/

7. Pizza Co. teaches math, money, fractions and nonverbal communication: https://www.playosmo.com/en/pizza-co/

8. Tangram fosters spatial relational skills: https://www.playosmo.com/en/tangram/

9. Words‌ teaches spelling and critical thinking skills: https://www.playosmo.com/en/words/.

Osmo games fire up multiple skill sets at once: spatial, interpersonal and motor skills. This is a far more nourishing experience than a simple touch-screen experience in which the player zones out while playing the game and often loses sight of the outside world. Also, kids aren’t hunched over when playing Osmo – it’s less time they spend sitting with poor posture. We're all about healthy screen time at Osmo!

Yes, all of our apps are built with the utmost care for kids to use. We're proud to say that they are all certified by the kidSAFE® Seal Program, which is an independent certification service and seal program that reviews and certifies the safety practices of children-friendly websites and applications, including kid-targeted game sites, virtual worlds, social networks, PC and mobile apps, web-connected devices, and other similar online and interactive products. You can read a bit about the kidSAFE® program here. Links to the actual certifications below. Thanks, kidSAFE®!

Coding Duo
Coding Jam
Detective Agency
Disney Super Studio
Kaleidoscope:
Little Genius Kit 
Masterpiece
Mindracers
Monster
Newton:
Numbers
Pizza Co
Tangram
Words

You don't need the internet to play most of the time. There are, however, times when you do need an internet connection such as:

1. When you are setting up your myOsmo account.
2. When you are downloading or updating your Osmo apps.
3. When you are syncing up your game progress in myOsmo.
4. When you are creating custom albums for the Words app or downloading other people's albums.
5. When you are using the search feature or the sharing feature in the Masterpiece app.

If you tap the screen, the menu icon will appear in the top left corner.

All Osmo apps save your progress. When you are playing any of our games, if you are connected to your myOsmo account in the app, your level is always saved. If you want to use another iPad, you can, and it will remember your level.

Osmo uses the iPad camera along with the red reflector to detect what the user is doing (with the pieces/drawings). Without access to the camera, Osmo can't see what pieces are in front of the iPad.

Yes! All Osmo apps support multiple profiles, which allows different users on the same system to retain their progress individually. Please visit my.playosmo.com to create one or more profiles.

To switch to a different player profile within any Osmo app, please tap the profile icon in the top right hand corner of any app, then tap 'Change Profile'.

No, Osmo is designed to bring people together, in the same room, around a single iPad. It's all about playing together beyond the screen.

As is true about general use of iPads and Fire tablets, you'll have the best play experience if there is ample space on the device to run the open applications. If you experience sluggishness in your games, consider closing other open applications and restarting the Osmo app.

Memory requirements change slightly with every app release, but please note that approximately 200-500 MB is required for each Osmo app.

Here are the steps you can use to opt out of Osmo app cross-promotions:

1. Sign into your account at my.playosmo.com.
2. Click on the 'Account' link on the left.
3. Click on the 'Games' link on the left.
4. Scroll down to the 'Recommendations' section of the page.
5. Check 'Disable Recommended Games' to turn off promotions.

You'll see this image after each round as a reminder to clear your pieces from the game surface. On to the next round!

If the game says “Center your pieces,” it means that your puzzle is close to the edge of Osmo’s field of vision. To fix this, slide your puzzle until it’s centered in front of the iPad.

Oops! Can't hear the Osmo games? There are a few ways to enable/disable the sound in your iOS app.

Please first check the side switch (the slider on the top right of more recent iPads). If it is configured to mute and the orange is visible on the slider, then the sound is muted. Interestingly, not all apps respect this setting, so that can explain cases where only Osmo apps seem to be muted.

You can also, inside of any app, verify that the sound is turned on in software using the control center.

There should be a volume slider on control center. If that is up and the mute isn't turned on, you should be hearing sound.

If neither was the problem, you can try plugging in headphones to see if you can hear sound in Osmo apps as well as other apps.

We would also like to recommend this helpful troubleshooting guide:

http://iphonenosound.com/sound-and-speaker-has-stopped-working-on-ipad-how-to-fix/