Osmo apps are compatible with iOS 8 and above, so if you're running a previous version of iOS, please update right away. In addition, it's always recommended to download the latest version of the Osmo app to ensure the absence of any software glitches.
If you're already running iOS 8 or above, as well as the latest app version, suggest:
1- closing out all background apps (do not skip this step)
2- uninstall and reinstall the Osmo app that's crashing
3- restart the iPad (do not skip this step)
Yes! In addition to the in-app game instructions, we also provide written game instructions in PDF format. Here are the links to those documents:
Coding Awbie
https://www.playosmo.com/static/downloads/GettingStartedWithCoding.pdf
Coding Duo
https://www.playosmo.com/static/downloads/GettingStartedwithCodingDuo.pdf
Coding Jam
https://playosmo.com/static/downloads/GettingStartedWithOsmoCodingJam.pdf
Masterpiece
https://www.playosmo.com/static/downloads/GettingStartedwithOsmoMasterpiece.pdf
Monster
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoMonster.pdf
MindRacers
https://www.playosmo.com/static/downloads/GettingStartedWithMindRacers.pdf
Newton
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoNewton.pdf
Numbers
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoNumbers.pdf
Pizza Co.
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoPizzaCo.pdf
Tangram
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoTangram.pdf
Words
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoWords.pdf
We do! Please see written instructions here in PDF format:
https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
Here are some of the main reasons you may be having trouble with the MindRacers software properly detecting the cars:
1. The number one reason is a lack of adequate lighting on the LaunchPad area. Make sure to increase the lighting, and be careful to position the light in a way that it does not cast shadows across the LaunchPad area.
2. If you are using Osmo with an iPad, make sure that the inserts in the base are correct for your iPad model. If you look down on the white base, you should see text like 'iPad Air - iPad Mini' or 'iPad 2- iPad 3 - iPad 4'. Please make sure the text matches your iPad model. See our video on this step here:
https://youtu.be/vVK8R9N-Dh4?t=1m43s
3. Are the players hovering over the Hot Wheels cars, and, as a consequence, shadows are covering the cars?
4. Is the reflector mirror dirty? Please wipe with microfiber cloth.
5. Is the reflector mirror cracked? Please let us know (at [email protected]) so we can send you a new one.
6. Are you running iOS 8 or above? (Osmo only supports iOS 8 or newer.)
If, after addressing this list, the problems continue, please send an email with pictures and / or video to [email protected] for assistance.
As long as you have an iPad other than the Pro 12.9-inch, the Osmo iPad Base will fit your iPad.
It's possible that you need to switch the Base inserts to accommodate yours. If this is the case, please follow the simple instructions in this video. Suggest getting a pencil with eraser ready to do this:
If, for any reason, you still have a question about adjusting the inserts, please reach out to [email protected] for assistance.
Not at this time. It is compatible with both iPads and iPhones.
The Osmo games/apps are designed for ages 5-12, with the exception of the Monster game which is designed for children aged 4-9.
There are multiple levels of difficulty in all of our games that make them fun for any age, including adults!
Osmo is compatible with both iPads and iPhones, but not iPods. The Osmo iPad Base is compatible with the following iPads:
Osmo iPad Base is not compatible with these iPads:
Osmo iPhone Base is compatible with: 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, and 8 Plus. It is not compatible with iPhone SE, X, or 5 and below.
The iPhone Base is not compatible with iPods.
If you are interested in using a different phone or device with Osmo, kindly let us know by using this anonymous form to help our team determine what to work on next!
https://goo.gl/forms/DQ44LjIb87H8utbu2
iOS Version:
Note that the minimum iOS version required is 8.
We're happy to say that Osmo offers replacement game pieces free of charge, within reason.
To submit an electronic request, simply log in to your myOsmo account (or create an account if you don’t already have one) and:
1. Click on your name in the top right corner.
2. Select "Replacements" from the dropdown menu and fill out the form.
We'll send you an email confirmation that we received your replacement game piece request, and another once shipped. Note that replacements are sent via USPS/Post once per week.
(Note that we do not supply replacement reflectors or Osmo bases free of charge, however, they are available for sale on our site PlayOsmo. Note too that we do not supply replacement MindRacers Hot Wheels cars, MindRacers launch pads, Creative Boards, Yoobi markers or Yoobi fuzzy pouches).
There is a one-year warranty on the Osmo bases only; game pieces are replaced free of charge, within reason, for the first 90 days (with the exception of the MindRacers Hot Wheels cars, MindRacers LaunchPad, reflectors, Creative Board, Yoobi markers, and Yoobi fuzzy pouch).
If you'd like to request a replacement Osmo base, you must send us your broken base (base + reflector) first. Please reach out to [email protected] for assistance with that process. While we do not replace lost bases, we sell them on our site PlayOsmo, for $29 USD.
We replace lost or broken game pieces free of charge, within reason, and within the first 90 days. Click this link for details on how to submit an online request for replacements. After the first 90 days of ownership, you may purchase replacement game pieces on our website in the "Accessories" section.
Need a new red reflector for your Osmo? Please purchase one on our website in the "Accessories" section too.
If you have one of the following iPads, you're all set:
Osmo is not currently compatible with these iPads:
- iPad Gen 1
- the 12.9-inch iPad Pro (a solution for this is forthcoming in 2018)
Osmo iPhone Base is compatible with: 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, and 8 Plus. Its is not compatible with the iPhone X or 5 and below.
The iPhone Base is not compatible with iPods.
If you are interested in using a different phone or device with Osmo, kindly let us know by using this anonymous form to help our team determine what to work on next!
https://goo.gl/forms/DQ44LjIb87H8utbu2
iOS Version:
The minimum iOS version needed to play the Osmo games is iOS 8.
Apart from a compatible iPad or iPhone and iOS 8, playing Osmo also requires:
- an Apple iTunes account
- an internet connection for the purpose of downloading the Apps, App updates, and keeping game progress updated via the myOsmo account
- an email address to set up a myOsmo account
Osmo is a unique gaming accessory that will change the way your child plays. Osmo is designed with reflective artificial intelligence, a groundbreaking technology that bridges the real and digital realms.
The suite of Osmo games include apps that feature drawing, literacy, physics puzzles, spatial reasoning, coding, and more. Each one offers an "augmented reality" experience where the iPad apps bring real-world accessories to life.
The basic Osmo system contains a base for the iPad to sit in and a reflective mirror that attaches to the iPad camera. The reflector adjusts the optics so that the camera is essentially recording the table area in front of the iPad, which enables the Osmo apps can "see" the objects placed there.
You can purchase our products on our website (https://www.playosmo.com/en/shopping/) or from one of our retail partners (https://www.playosmo.com/en/retail/).
Osmo fosters learning in key areas such as creative problem solving, art, STEM (science, technology, engineering and mathematics) and Common Core. Specific skill sets associated with each app are:
Coding Awbie teaches logic and problem solving skills: https://www.playosmo.com/en/coding/
Coding Duo adds more complexity, teaching children how to use synchronization, subroutines and loops: https://www.playosmo.com/en/coding-duo/
Masterpiece teaches drawing and creative confidence: https://www.playosmo.com/en/masterpiece/
Monster encourages creativity through narrative play: https://www.playosmo.com/en/monster/
Newton fosters creative problem solving skills: https://www.playosmo.com/en/newton/
Numbers teaches counting, addition and multiplication: https://www.playosmo.com/en/numbers/
Pizza Co. teaches math, money, fractions and nonverbal communication: https://www.playosmo.com/en/pizza-co/
Tangram fosters spatial relational skills: https://www.playosmo.com/en/tangram/
Words teaches spelling and critical thinking skills: https://www.playosmo.com/en/words/.