We do! Please see written instructions here in PDF format:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

Here are some of the main reasons that you may be having trouble with the MindRacers software properly detecting the cars:

1. There's a lack of adequate lighting on the LaunchPad play area. Make sure to increase the lighting, and be careful to position the light in a way that it does not cast shadows across the LauchPad area.

2. The players are hovering over the cars and/or LaunchPad area, and, as a consequence, shadows are covering the cars.

3. The mirror in the reflector dirty is dirty. Please wipe with microfiber cloth and water.

4. The mirror in the reflector is cracked. You can order a new reflector on our website under 'Accessories.'

If after addressing this list the problems continue, please send an email with pictures and / or video to support@playosmo.com for assistance.  

As long as you have an iPad *other than the Pro 12.9-inch*, the Osmo iPad Base will fit your iPad.

It's possible that you need to switch the Base inserts to accommodate yours. If this is the case, please follow these simple instructions in this video here. Suggest getting a pencil with eraser ready to do this:
[https://youtu.be/vVK8R9N-Dh4](https://youtu.be/vVK8R9N-Dh4)

If, for any reason, you still have a question about adjusting the inserts, please reach out to support@playosmo.com for assistance. 

Please use this link to download the Osmo Friends coloring book, in PDF format:

https://www.playosmo.com/static/downloads/OsmoFriendsColoringBook.pdf

There's no limit to the number of times it can be printed! 

Not at this time.  It is compatible with both iPads and iPhones.

The Osmo games/apps are designed for ages 5-12, with the exception of the Monster game which is designed for children aged 4-9.

There are multiple levels of difficulty in all of our games that make them fun for any age, including adults!

• Examples of what Osmo customers young and old have created with our Masterpiece app are here: Masterpiece Wall of Fame
• Also, you can expand the functionality of the Words game by creating your own, "custom" albums (that may include music, geography, words in various languages or any other visual content). Please use these links to see what other people have created and to create new content yourself: 
  • myWords Albums
  • myWords Help

Osmo is compatible with both iPads and iPhones, but not iPods. The Osmo iPad Base is compatible with the following iPads:

• iPad 2
• iPad (3rd Generation)
• iPad (4th Generation)
• iPad (5th Generation - 9.7-inch released March 2017)
• iPad (6th Generation - 9.7-inch released March 2018)
• iPad Mini
• iPad Mini 2
• iPad Mini 3
• iPad Mini 4
• iPad Air
• iPad Air 2
• iPad Pro 10.5-inch

Osmo iPad Base is not compatible with these iPads:

• iPad Gen 1
• 12.9-inch iPad Pro (we are working on a solution for this to be released in 2019)

Osmo iPhone Base is compatible with: 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, and 8 Plus. It is not compatible with iPhone SE, X, or 5 and below.

The iPhone Base is not compatible with iPods.

If you are interested in using a different phone or device with Osmo, kindly let us know by using this anonymous form to help our team determine what to work on next! 
https://goo.gl/forms/DQ44LjIb87H8utbu2

iOS Version:

Note that the minimum iOS version required is 8. 

We're happy to say that Osmo offers replacement game pieces free of charge, within reason.

To submit an electronic request, simply log in to your myOsmo account (or create an account if you don’t already have one) and:

1. Click on your name in the top right corner
2. Select "Replacements" from the dropdown menu and fill out the form

We'll send you an email confirmation that we received your replacement game piece request, and another once shipped. Note that replacements are sent via USPS/Post once per week.

(Note that we do not supply replacement reflectors or Osmo bases free of charge, however, they are available for sale on our site PlayOsmo. Note too that we do not supply replacement MindRacers Hot Wheels cars, MindRacers launch pad, Creative Board, Yoobi markers or Yoobi fuzzy pouches).

Osmo is available for purchase on our site, www.playosmo.com, as well as through a variety of retail partners found in the Store Finder list.  Amazon.com, Apple, Barnes and Noble, Target and Toys R Us are a few of the U.S. based retailers that carry Osmo.  Make sure to select the Osmo product you're looking for in the Store Finder list, as each retail partner carries different items.

(Note that a change of the country selected will yield retail partners within that given country.) 

If you have one of the following iPads, you're all set:

• iPad 2
• iPad (3rd Generation)
• iPad (4th Generation)
• iPad (5th Generation - 9.7-inch released March 2017)
• iPad (6th Generation - 9.7-inch released March 2018)
• iPad Mini*
• iPad Mini 2
• iPad Mini 3
• iPad Mini 4
• iPad Air*
• iPad Air 2
• iPad Pro 9.7-inch* and 10.5-inch

Osmo is not currently compatible with these iPads:
- iPad Gen 1
- the 12.9-inch iPad Pro (a solution for this is forthcoming in 2018)

Osmo iPhone Base is compatible with: 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, and 8 Plus. Its is not compatible with the iPhone X or 5 and below.

The iPhone Base is not compatible with iPods.

If you are interested in using a different phone or device with Osmo, kindly let us know by using this anonymous form to help our team determine what to work on next! 
https://goo.gl/forms/DQ44LjIb87H8utbu2

iOS Version:

The minimum iOS version needed to play the Osmo games is iOS 8.

Apart from a compatible iPad or iPhone and iOS 8, playing Osmo also requires:

- an Apple iTunes account
- an internet connection for the purpose of downloading the Apps, App updates, and keeping game progress updated via the myOsmo account
- an email address to set up a myOsmo account

Osmo is a unique gaming accessory that will change the way your child plays. Osmo is designed with reflective artificial intelligence, a groundbreaking technology that bridges the real and digital realms. 

The suite of Osmo games include apps that feature drawing, literacy, physics puzzles, spatial reasoning, coding, and more. Each one offers an "augmented reality" experience where the iPad apps bring real-world accessories to life.

The basic Osmo system contains a base for the iPad to sit in and a reflective mirror that attaches to the iPad camera. The reflector adjusts the optics so that the camera is essentially recording the table area in front of the iPad, which enables the Osmo apps can "see" the objects placed there.

Osmo offers many different products, some of which are Kits, some Bundles, and some add-on games. Add-on games are best for those who already own a kit (such as Genius, Wonder, or Explorer). Customers who are new to the Osmo brand will find the best value in the Kits and Bundles.

Prices for Bundles and add-on games vary and can be viewed on our site order page here. Bundles range in price from $99 to $169 USD, and add-on games, from $29 to $59 USD.

Orders shipping to countries outside the U.S. are mostly priced in the local currency, and may or may not include applicable duties and taxes. For some countries, orders are priced in U.S. Dollars (USD). It's important to change the country on the order page or shopping cart accordingly, so that the correct price populates. 

Please note that some of our Kits may no longer be available on our website, but may be available at our retail partners. See our Store Locator page for up-to-date retail information.

Osmo fosters learning in key areas such as creative problem solving, art, STEM (science, technology, engineering and mathematics) and Common Core. Specific skill sets associated with each app are:

1. Coding Awbie teaches logic and problem solving skills: https://www.playosmo.com/en/coding/

2. Coding Jam expands on the Osmo Coding Language, allowing players to explore advanced computational concepts: https://www.playosmo.com/en/coding-jam/

3. Masterpiece teaches drawing and creative confidence: https://www.playosmo.com/en/masterpiece/

4. Monster encourages creativity through narrative play: https://www.playosmo.com/en/monster/

5. Newton fosters creative problem solving skills: https://www.playosmo.com/en/newton/

6. Numbers teaches counting, addition and multiplication: https://www.playosmo.com/en/numbers/

7. Pizza Co. teaches math, money, fractions and nonverbal communication: https://www.playosmo.com/en/pizza-co/

8. Tangram fosters spatial relational skills: https://www.playosmo.com/en/tangram/

9. Words‌ teaches spelling and critical thinking skills: https://www.playosmo.com/en/words/.