You can set or reset your myOsmo password at this URL:

https://my.playosmo.com/forgotpass

If you experience any issues, please try restarting your browser and/or your OS. If that doesn't work, please write us at support@playosmo.com with a screenshot of the problem screen so we can help troubleshoot.

If you are an educator in the US, Canada, UK, or Australia, you may place an order using our separate EDU ordering system. The first step is to submit an online request for a quote as follows:

1. go to our Schools page here: https://www.playosmo.com/en/schools/
2. click the 'Get a quote' button in the top right-hand corner;
3. fill in the requested information.

An electronic quote will be emailed to you within 24 hours. Using the quote, you'll be able to place an order using a purchase order or credit card, according to your preference. PLEASE NOTE: the quote may end up in your spam folder, so please check there.

If you are not an educator, you may order multiple Osmo products; however, you'll need to do so by placing multiple orders on our site, or by purchasing from one of our retail partners, such as Amazon, Apple, Best Buy, Target, etc. A comprehensive list of our retail partners can be found here:
https://www.playosmo.com/en/retail/

Possible that camera access wasn't enabled at the time the game was downloaded. Suggest:

1-close out all background apps that are running
2-uninstall and reinstall the Osmo app in question
3-restart the iPad

Be on the lookout for the question about 'enabling camera access' and answer yes to that when prompted.

If you placed your order with our EDU team from a quote, please contact schools@playosmo.com for assistance.

If you placed your order on our shopping page (https://playosmo.com/en/shopping/), you can generate and view your itemized receipt through your order status page. Please follow these steps, replacing "YOURORDERNUMBER" in the URL with your order number.

1. Go to your order status page at this URL: https://www.playosmo.com/en/myorder/?id=YOURORDERNUMBER

2. Click "Unlock personal information" and enter the email address and the postal code associated with your order.

3. Under the shipping address, there is an option to "view a printable receipt for this order." Click on that link to view and print your Osmo receipt.

Note that the VAT invoice is the same as the itemized receipt, as we do not separate out VAT from the product cost.

Osmo apps are compatible with iOS 9 and above, so if you're running a previous version of iOS, please update right away. In addition, it's always recommended that you download the latest version of the Osmo app to ensure the absence of any software glitches.

If you're already running iOS 9 or above, as well as the latest app version, we suggest:

1. close out all background apps (do not skip this step);
2. uninstall and reinstall the Osmo app that's crashing;
3. restart the iPad (do not skip this step).

Yes! In addition to the in-app game instructions, we also provide written game instructions in PDF format. Here are the links to those documents: 

Coding Awbie
https://www.playosmo.com/static/downloads/GettingStartedWithCoding.pdf

Coding Duo
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoCodingDuo.pdf

Coding Jam
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoCodingJam.pdf

Detective Agency
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoDetectiveAgency.pdf

Masterpiece
https://www.playosmo.com/static/downloads/GettingStartedwithOsmoMasterpiece.pdf

Monster
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoMonster.pdf

MindRacers
https://www.playosmo.com/static/downloads/GettingStartedWithMindRacers.pdf

Little Genius

• ABCs
  https://www.playosmo.com/static/downloads/GettingStartedWithOsmoABCs.pdf
• Costume Party
  https://www.playosmo.com/static/downloads/GettingStartedWithOsmoCostumeParty.pdf
• Squiggle Magic 
  https://www.playosmo.com/static/downloads/GettingStartedWithOsmoSquiggleMagic.pdf
• Stories
  https://www.playosmo.com/static/downloads/GettingStartedWithOsmoStories.pdf

Newton
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoNewton.pdf

Numbers
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoNumbers.pdf

Pizza Co.
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoPizzaCo.pdf

Super Studio Disney Frozen 2

https://www.playosmo.com/static/downloads/GettingStartedWithSuperStudioFrozen2.pdf

Super Studio Disney Mickey Mouse and Friends (all instructions also work for Super Studio Disney Pixar Incredibles and Super Studio Disney Princess)
https://www.playosmo.com/static/downloads/GettingStartedWithSuperStudioMickey.pdf 

Tangram
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoTangram.pdf

Words
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoWords.pdf

Please also check out our guide to creating and managing myOsmo accounts and profiles:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

We do! Please see written instructions here in PDF format:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

As long as you have an iPad other than the Gen 1, Pro 12.9-inch or Pro 11-inch, the Osmo iPad Base will fit your iPad.

If you have one of the smaller iPads, it's possible that you need to switch the base inserts to accommodate it. If this is the case, please follow the simple instructions in this video. Suggest getting a pencil with eraser ready to do this.

If, for any reason, you still have a question about adjusting the inserts, please reach out to support@playosmo.com for assistance. 

Osmo is compatible with most iPads and select Amazon Fire tablets.

The Osmo hardware (base & reflector) and the software are compatible with these iPad models: 

• iPad 2
• iPad (3rd Generation)
• iPad (4th Generation)
• iPad (5th Generation) 
• iPad (6th Generation)
• iPad (7th Generation)
• iPad Mini
• iPad Mini 2
• iPad Mini 3
• iPad Mini 4
• iPad Mini 5
• iPad Mini 6
• iPad Air
• iPad Air 2
• iPad Air 3
• iPad Pro 9.7-inch
• iPad Pro 10.5-inch

Neither the Osmo hardware (base & reflector) nor the software are compatible with these iPad models: 

• iPad 1
• iPad Pro 12.9-inch 
• iPad Pro 11-inch

iOS Version: Note that the minimum iOS version required is 9.

The Osmo Fire base is compatible with the following Amazon Fire tablets:

• Amazon Fire 7 (7th Generation, 2017 Release, including kids edition, case removed)
• Amazon Fire HD 8 (7th Generation, 2017 Release, including kids edition, case removed)
• Amazon Fire HD 10 (7th Generation, 2017 Release, including kids edition, case removed)
• Amazon Fire HD 8 (8th Generation, 2018 Release, including kids edition, case removed)
• Amazon Fire 7 (9th Generation, 2019 Release, including kids edition, case removed)
• Amazon Fire HD 10 (9th Generation, 2019 Release, including kits edition, case removed)

Fire OS Version: Note that the minimum Fire OS version required is 5.0.

GAME COMPATIBILITY INFORMATION:

• MindRacers game is not compatible with Amazon Fire tablets and will not become compatible due to hardware constraints.
• Effective September 2019, Osmo stopped supporting the iPhone apps, and for this reason, we are no longer selling the iPhone base and reflector.

If you are interested in using a different device with Osmo, kindly let us know by using this anonymous form to help our team determine what to work on next! 
https://goo.gl/forms/DQ44LjIb87H8utbu2 

We're happy to send you replacement Osmo game pieces free of charge (within reason).

Please follow these steps:

1. log into your myOsmo account (if you do not see your name on the home page, it means that you're not logged into your account; please make sure to log in);
2. click on your name in the top right corner;
3. select "Replacements" from the dropdown menu and fill out the form;
4. if you need a piece that is not on any of the dropdown menus, please include a description in the Comments field.

We'll send you an email confirmation that we received your request, as well as a notification once it ships.

Here are the instructions for creating a myOsmo account (if you don't already have one):

https://support.playosmo.com/hc/en-us/articles/115009533548-How-do-I-create-a-myOsmo-account-

Note that we do *not* supply Osmo Bases, reflectors, Creative Boards, markers, marker pouches, MindRacers LaunchPads, Pizza Co. boards, Super Studio SketchPads or markers, or Detective maps free of charge (unless they were missing or defective upon receipt of your order). 

- Osmo Bases are sold on our shopping page and on Amazon.com.
- Osmo reflectors and Super Studio marker sets are sold on our shopping page.
- Any kind of dry erase marker will work with the Creative Set. As for the Super Studio Sets, only the Osmo Super Studio wet erase markers are guaranteed to work, and other markers may ruin the SketchPads.

Assuming you have an email address, internet connection, and an iTunes or Amazon App Store account, all you need is a compatible iPad or Amazon Fire tablet and an Osmo base (with a reflector).

Here's a complete list of Osmo-compatible devices:

https://support.playosmo.com/hc/en-us/articles/115010156067-What-devices-is-Osmo-compatible-with-

Osmo bases & reflectors (for iPads and Amazon Fire tablets) are sold as part of Osmo kits, and as separate items, both on Amazon and our website here:

https://www.playosmo.com/order

Our red reflector allows your device to read the environment below and in front of it. The camera is powered by our pioneering Reflective AI technology, which can read physical movements and real world environments and translate them inside the Osmo software on your device. Pretty cool, eh?