You can set or reset your myOsmo password at this URL:
https://my.playosmo.com/forgotpass
If you experience any issues, please try restarting your browser and/or your OS. If that doesn't work, please write us at support@playosmo.com with a screenshot of the problem screen so we can help troubleshoot.
If you are a school in Canada, the U.S., or U.K., you may place an order using our separate EDU ordering system. First step is to submit an online request for quote as follows:
1. go to our Schools page here: https://www.playosmo.com/en/schools/
2. click on the orange oval at the top right hand corner 'Request a quote';
3. fill in the requested information.
An electronic quote will be emailed to you within 24 hours. Using the quote, you'll be able to place an order using a purchase order or credit card, according to your preference. PLEASE NOTE: the quote may end up in your spam folder, so please check there.
Possible that camera access wasn't enabled at the time the game was downloaded. Suggest:
1-close out all background apps that are running
2-uninstall and reinstall the Osmo app in question
3-restart the iPad
Be on the lookout for the question about 'enabling camera access' and answer yes to that when prompted.
If you placed your order with our EDU team from a quote, please contact schools@playosmo.com for assistance.
If you placed your order on our shopping page (https://playosmo.com/en/shopping/), you can generate and view your itemized receipt through your order status page. Please follow these steps, replacing "YOURORDERNUMBER" in the URL with your order number.
1. Go to your order status page at this URL: https://www.playosmo.com/en/myorder/?id=YOURORDERNUMBER
2. Click "Unlock personal information" and enter the email address and the postal code associated with your order.
3. Under the shipping address, there is an option to "view a printable receipt for this order." Click on that link to view and print your Osmo receipt.
Note that the VAT invoice is the same as the itemized receipt, as we do not separate out VAT from the product cost.
Osmo apps are compatible with iOS 9 and above, so if you're running a previous version of iOS, please update right away. In addition, it's always recommended to download the latest version of the Osmo app to ensure the absence of any software glitches.
If you're already running iOS 9 or above, as well as the latest app version, suggest:
1- closing out all background apps (do not skip this step)
2- uninstall and reinstall the Osmo app that's crashing
3- restart the iPad (do not skip this step)
Yes! In addition to the in-app game instructions, we also provide written game instructions in PDF format. Here are the links to those documents:
Coding Awbie
https://www.playosmo.com/static/downloads/GettingStartedWithCoding.pdf
Coding Duo
https://playosmo.com/static/downloads/GettingStartedWithOsmoCodingDuo.pdf
Masterpiece
https://www.playosmo.com/static/downloads/GettingStartedwithOsmoMasterpiece.pdf
Monster
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoMonster.pdf
MindRacers
https://www.playosmo.com/static/downloads/GettingStartedWithMindRacers.pdf
Newton
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoNewton.pdf
Numbers
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoNumbers.pdf
Pizza Co.
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoPizzaCo.pdf
Super Studio
https://www.playosmo.com/static/downloads/GettingStartedWithSuperStudioMickey.pdf
Tangram
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoTangram.pdf
Words
https://www.playosmo.com/static/downloads/GettingStartedWithOsmoWords.pdf
We do! Please see written instructions here in PDF format:
https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
As long as you have an iPad other than the Pro 12.9-inch or Pro 11-inch, the Osmo iPad Base will fit your iPad.
If you have one of the smaller iPads, it's possible that you need to switch the base inserts to accommodate it. If this is the case, please follow the simple instructions in this video. Suggest getting a pencil with eraser ready to do this.
If, for any reason, you still have a question about adjusting the inserts, please reach out to support@playosmo.com for assistance.
The Osmo games/apps are designed for ages 5-11, with the exception of the Monster game which is designed for children aged 4-11.
There are multiple levels of difficulty in all of our games that make them fun for any age, including adults!
Osmo is compatible with both iPads and iPhones (but not iPods) as well as Amazon Fire tablets. The Osmo iPad Base is compatible with the following iPads:
Osmo iPad Base is not compatible with these iPads:
Osmo iPhone Base is compatible with: 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, and 8 Plus. It is not compatible with iPhone SE, X, or 5 and below.
The iPhone Base is not compatible with iPods.
iOS Version: Note that the minimum iOS version required is 9.
The Osmo Fire base is compatible with the latest Amazon Fire tablets:
7th Generation 7 (including kids version, but without protective case)
7th Generation HD 8 (including kids version, but without the protective case)
7th Generation HD 10 (including kids version, but without the protective case)
8th Generation HD 8 (including kids version, but without the protective case)
We're happy to say that Osmo offers replacement game pieces free of charge, within reason.
To submit an electronic request, please follow these steps.
We'll send you an email confirmation that we received your replacement game piece request, and another once shipped. Note that replacements are sent via USPS/Post once per week.
(Note that we do not supply replacement reflectors or Osmo bases free of charge, however, they are available for sale on our site PlayOsmo. Note too that we do not supply replacement MindRacers Hot Wheels cars, MindRacers launch pads, Creative Boards, Yoobi markers or Yoobi fuzzy pouches).
There is a one-year warranty on the Osmo bases only; game pieces are replaced free of charge, within reason, for the first 90 days (with the exception of the MindRacers Hot Wheels cars, MindRacers LaunchPad, reflectors, Creative Board, Yoobi markers, and Yoobi fuzzy pouch).
If you'd like to request a replacement Osmo base, you must send us your broken base (base + reflector) first. Please reach out to support@playosmo.com for assistance with that process. While we do not replace lost bases, we sell them on our site PlayOsmo, for $29 USD.
We replace lost or broken game pieces free of charge, within reason, and within the first 90 days. Click this link for details on how to submit an online request for replacements. After the first 90 days of ownership, you may purchase replacement game pieces on our website in the "Accessories" section.
Need a new red reflector for your Osmo? Please purchase one on our website in the "Accessories" section too.
If you have one of the following iPads, you're all set:
Osmo is not currently compatible with these iPads:
- iPad Gen 1
- the 12.9-inch iPad Pro (a solution for this is forthcoming in 2018)
Osmo iPhone Base is compatible with: 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, and 8 Plus. Its is not compatible with the iPhone X or 5 and below.
The iPhone Base is not compatible with iPods.
If you are interested in using a different phone or device with Osmo, kindly let us know by using this anonymous form to help our team determine what to work on next!
https://goo.gl/forms/DQ44LjIb87H8utbu2
iOS Version:
The minimum iOS version needed to play the Osmo games is iOS 9.
Apart from a compatible iPad or iPhone and iOS 8, playing Osmo also requires:
- an Apple iTunes account
- an internet connection for the purpose of downloading the Apps, App updates, and keeping game progress updated via the myOsmo account
- an email address to set up a myOsmo account