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myOsmo

How do I change my activation code in myOsmo?

To change your activation code, please sign into myOsmo (https://my.playosmo.com/) and click on the blue circular arrow to the right of the "Activation Code" header until you get an activation code that looks good to you.

This option is only available if your myOsmo account is for school use. The activation code will only be displayed if you have a school account, so if you don’t see it, you may need to update your account information.

To do that, please click on "Account" on the left of your myOsmo home page and select 'At School' as the location where you use your Osmo.
How do I edit my account information in myOsmo?

You can edit your account information (including email preferences, devices, etc.) at your myOsmo page (https://my.playosmo.com).

After you log in, select 'Account' from the dropdown menu under your username (top right corner), then select any option from the menu on the left-hand side.

Also, please see our instructions for myOsmo account creation and management here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I connect to myOsmo with my activation code?

To connect a device to your myOsmo account using your activation code, please open any Osmo app and tap the myOsmo button in the top right corner of the home screen. Then tap 'Log In', tap 'School Login' and enter your activation code.

To see your activation code, please sign into your account at my.playosmo.com. The code will only be displayed if you have a school account, so if you don’t see it, you may need to update your account information.

To do that, click on "Account" on the left of your myOsmo home page and select 'At School' as the location where you use your Osmo.

Also, please see our instructions for myOsmo account creation and management here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I view a player's progress in myOsmo?

You can view a player's progress and other profile information at your myOsmo page:

https://my.playosmo.com

To check any of the profiles on your account, select 'Profiles' from the dropdown menu under your username, then click any profile icon to go that profile page.

You may also be interested in our new Osmo Parent app, which shows players' activities and achievements in more detail.

It's available for iOS at this link:

https://itunes.apple.com/us/app/osmo-parent/id1348402278?mt=8
Can I use multiple player profiles at the same time?

Unfortunately, it isn't currently possible to use more than one player profile at the same time.
How do I set or reset my password in myOsmo?

You can set or reset your myOsmo password at this URL:

https://my.playosmo.com/forgotpass

If you experience any issues, please try restarting your browser and/or your OS. If that doesn't work, please write us at support@playosmo.com with a screenshot of the problem screen so we can help troubleshoot.
Do you have written instructions for myOsmo account management?

We do! Please see written instructions here in PDF format:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
I'm having trouble connecting to myOsmo at school
Restarting your browser and/or your OS may help. The next thing to try is reinstalling the Osmo app that you are using to connect.

If that doesn't help, it may be a firewall problem. If your school is using a firewall, please allow all the playosmo.com subdomains ('*.playosmo.com'). If you cannot do that, please add the following domains to the whitelist:
- playosmo.com
- my.playosmo.com
- words-assets.playosmo.com
- *.pstmrk.it
- click.pstmrk.it
You also have to unlock the network ports 80 and 443.

You may also encounter issues if you are using any MDM (Mobile Device Management) to manage the apps at school.

Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

If none of the above solves the problem, please write us at support@playosmo.com with your device model number, and the names of the browser and/or the Osmo app that you're using to connect so we can provide further help.
What are myOsmo accounts?

Having a myOsmo account allows family members/students to set up profiles and track user progress per game at my.playosmo.com. The best part is that progress is auto-saved and synced in the cloud for each profile, no matter what device you’re on.

Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I create a myOsmo account?

Visit playosmo.com/start to create your myOsmo account. You can do this on either your computer, phone, or tablet. Accounts are tied to an email and are limited to one per email. Note that myOsmo passwords need to contain at least 8 characters and no more than 40 characters.

Once you have a myOsmo account, you can add player profiles under that account. It’s recommended that you create one profile per player. If that’s not possible for a school environment, then creating one profile for each student group, classroom, or grade will also work.

You can create more than one myOsmo account using multiple email addresses.

All of the Osmo apps are available to download (or update) from the App Store:

https://itunes.apple.com/us/developer/tangible-play/id799157444

All of the Osmo apps (except for MindRacers) are also available on Amazon.com:

https://www.amazon.com/s?rh=n%3A2350149011%2Cp_4%3AOsmo&ref=bl_dp_s_web_0

Note that any device can be connected to any number of myOsmo accounts.

Also, please see our written instructions for myOsmo account creation and management here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
What is an activation code?

Activation codes are intended to be used in schools as a convenient way to connect multiple devices to the same myOsmo account.

To see your activation code, please sign into your account at my.playosmo.com. The code will only be displayed if you have a school account, so if you don’t see it, you may need to update your account information.

To do that, click on "Account" on the left of your myOsmo home page and select 'At School' as the location where you use your Osmo.

To connect a device to your account with an activation code, open any Osmo app and tap the myOsmo button (or a profile avatar button) in the top right corner of the home screen. Then tap 'Log In' in the pop-up window, and tap 'School Login' to enter your activation code.
Can I use Osmo with multiple iOS devices?

Yes, you can use Osmo with multiple iOS devices.

To connect a new device to your myOsmo account, please open any Osmo app and tap the myOsmo button in the top right corner of the home screen. Tap 'Log in' and enter your username and password to connect (or choose 'School Login' and connect with your activation code).

Also, please see our instructions for myOsmo account creation and management here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I connect a new device to myOsmo?

To connect a new device to your myOsmo account, please open any Osmo app and tap the myOsmo button in the top right corner of the home screen. Then tap 'Log-in', enter your username and password and tap 'Login', or tap 'School Login' to connect with your activation code.

If you have a problem connecting, please write back with the name of the Osmo app you're using and a screenshot of the problem screen.

Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

Please note that you can download any Osmo app to your new iOS device at this URL:

https://itunes.apple.com/us/developer/tangible-play/id799157444

All of the Osmo apps (Coding Awbie, Coding Duo, Coding Jam, Masterpiece, MindRacers, Monster, Newton, Numbers, Pizza Co., Tangram, and Words) are available to download (or update) from the App Store free of charge.

If you have a problem connecting, please send a screenshot of the problem screen to us at support@playosmo.com.
Can I connect my device to multiple myOsmo accounts?

You can connect to any number of MyOsmo accounts from any iPad.

To connect to an additional myOsmo account:

1. Return to the main menu. This can be different across games, but typically is done by tapping the gear icon on the top left. (In Osmo Numbers, you have to swipe down until you get to the home screen.)

2. From the main menu, tap the current player’s avatar button on the top right corner.

3. Tap the gear button in the bottom right corner. Then tap "Add Account".

4. You can switch between accounts by tapping your account name at the bottom of the screen.

Also, please see our instructions for myOsmo account creation and management here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I go about using the Osmo apps with multiple users?

To play Osmo with multiple users, you will first need to register for a myOsmo account at my.playosmo.com. You can then add multiple profiles for users under your account.
How do I sign into myOsmo with a password?

Please click the 'Sign in with a password' link in the pop-up window after you click 'Sign In' on the myOsmo page (https://my.playosmo.com).

If you don't have a password or forgot your password, please click on 'Forgot your password?' link in the same pop-up window.

Once you create a password, your browser should be able to remember it, so you won't need to go back to your email to log into myOsmo.

Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I create a new profile in myOsmo?

To create player profiles, please log into your myOsmo account at my.playosmo.com and click on 'myProfiles' on top of the page. You will be able to easily add multiple profiles and even upload a spreadsheet.

To upload a spreadsheet, first export it in CSV format. Here are the instructions for Microsoft Excel (other spreadsheet programs have similar options):

https://support.office.com/en-us/article/import-or-export-text-txt-or-csv-files-5250ac4c-663c-47ce-937b-339e391393ba

Or simply create a text file with student names and grade levels that looks, e.g., like this:

JohnSmith,PreK
MarySmith,1st grade
......

(PLEASE NOTE: profile names can only contain English alphabet letters and numbers; no spaces or special characters are allowed.)

You can also create profiles inside Osmo apps. To add player profiles inside an Osmo app, open any Osmo app and tap on the myOsmo icon in the top right hand corner of the home screen. Then tap 'Create New' and choose an avatar for your new profile.

Once you have created one profile, you can tap on that profile's icon in the top right corner to get back to the profile creation screen and add more profiles.

After you create the profiles on one device, they will show up on any other devices you may be using with Osmo. If they don't, please restart the Osmo apps, and the profiles should show up.

Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I rename a profile in myOsmo?

You can rename the profiles at your myOsmo page:

https://my.playosmo.com

After you log in, click 'myProfiles' on top of the page, then click any profile icon to go to that profile page. Once there, click on the gear icon in top right corner, and select 'Edit Nickname'.

Also, please see our instructions for myOsmo account creation and management here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I delete profiles in myOsmo?

You can delete profiles at your myOsmo page (https://my.playosmo.com).

After you log in, click 'myProfiles' on top of the page, then select the profiles you wish to delete and click 'Delete'.

Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I update my email address in myOsmo?

You can update your email address (and other account information) on your myOsmo account page (https://my.playosmo.com). Please log in, then click on your name in the top right corner of the screen and select 'Account' from the dropdown menu. Then click 'Information' on the left and update your account information.

Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I manage my devices in myOsmo?

You can manage your devices at your myOsmo page (https://my.playosmo.com).

After you log in, click on your name in the top right corner of the screen, select 'Account' from the dropdown menu, then click 'Devices' on the left to see which devices are connected to your account and to remove any of them.

Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I delete a myOsmo account?

You can delete an account at your myOsmo page (https://my.playosmo.com).

After you log in, select 'Account' from the dropdown menu under your username (top right corner), then scroll down to the 'Delete Account' section.

Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf
How do I edit an avatar in an Osmo app?
You can edit your profile picture (avatar) inside any Osmo app.

Here are the steps (please make sure you have the most up-to-date version of the Osmo apps):
1. First return to the main menu by tapping the gear icon on the top left. (You may need to tap the screen once for the gear icon to appear.)
2. From the main menu, tap the current player’s avatar button in the top right corner.
3. From here, select the avatar that you’d like to change and long-press it (tap and hold for a few seconds).
4. Explore different avatar portraits until you find one you like. Tap it again to continue.
5. Provide a new nickname (if you wish) and press the checkmark button.
Please also see our PDF guide to myOsmo here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

Still have a question? Please contact us!