We do! Please see written instructions here in PDF format:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

Restarting your browser and/or your OS may help. The next thing to try is reinstalling the Osmo app that you are using to connect.

Please also try the username/password login (click the 'Sign in with a password' link in the Sign In pop-up window).

If that doesn't help, it may be a firewall problem. If your school is using a firewall, please allow all the playosmo.com subdomains ('*.playosmo.com'). If you cannot do that, please add the following domains to the whitelist:

• playosmo.com
• my.playosmo.com
• words-assets.playosmo.com
• *.pstmrk.it
• click.pstmrk.it

You also have to unlock the network ports 80 and 443.

You may also encounter issues if you are using any MDM (Mobile Device Management) to manage the apps at school.

If none of the above solves the problem, please write us at support@playosmo.com with the names of the device, the browser and/or the Osmo app that you're using to connect so we can provide further help.

Having a myOsmo account allows family members/students to set up profiles and track user progress per game at my.playosmo.com. The best part is that progress is auto-saved and synced in the cloud for each profile, no matter what device you’re on.

Please follow this link to create an account and obtain a new activation code (click on 'Sign in' in the top right corner, then click on 'Create an account' in the pop-up window):

https://my.playosmo.com/

Please view a short video with setup instructions here, and then let us know if you have any follow-up questions:

https://youtu.be/vVK8R9N-Dh4

Please see our written instructions for myOsmo account management here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

Upon creating your my.playosmo.com account you will receive a unique 8-digit activation code. This code is used the very first time you connect a new device to your account and can be used for any number of devices.

Yes, you can use Osmo with multiple iPads.

To connect a new iPad to your myOsmo account, please tap the myOsmo button in the top right corner of the opening screen in any Osmo app. Then tap 'Add myOsmo Account' and follow the prompts to connect your account.

To connect a new iPad to your myOsmo account, please tap the myOsmo button in the top right corner of the opening screen in any Osmo app. Then tap 'Add myOsmo Account' and follow the prompts to connect your account.

If you have a problem connecting, please send a screenshot of the problem screen to us at support@playosmo.com.

Yes, you can connect your iPad to any number of myOsmo accounts.  Please see our written instructions here for more details:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

To play Osmo with multiple users, you will first need to register for a myOsmo account at my.playosmo.com. Accounts then allow you to create a profile for each user, linked under that account, that can play within the apps.

Profiles are created from within the apps, but at any point you can edit them (or delete them if you they are no longer required) from your my.playosmo.com home page when you are signed in.

Please click the 'Sign in with a password' link in the Sign In pop-up window after you click 'Sign In' on the myOsmo page (https://my.playosmo.com). Once you create a password, your browser should be able to remember it, so you won't need to go back to your email to log into myOsmo.

To create player profiles, please log into your myOsmo account at my.playosmo.com and click on 'myProfiles' on top of the page. You will be able to easily add multiple profiles and even upload a spreadsheet.

To upload a spreadsheet, first export it in CSV format. Here are the instructions for Microsoft Excel (other spreadsheet programs have similar options):

https://support.office.com/en-us/article/import-or-export-text-txt-or-csv-files-5250ac4c-663c-47ce-937b-339e391393ba

Or simply create a text file with student names and grade levels that looks, e.g., like this:

JohnSmith,PreK
MarySmith,1st grade
......

(PLEASE NOTE: profile names can only contain English alphabet letters and numbers; no spaces or special characters are allowed.)

You can also create profiles inside Osmo apps. To add player profiles inside an Osmo app, open any Osmo app on your iPad and tap on the myOsmo icon in the top right hand corner.

Once you have created one profile, you can tap on that profile's icon in the top right corner to get back to the profile creation screen and add more profiles.

Once you create the profiles on one iPad, they will show up on any other iPads you may be using with Osmo. If they don't, please restart the Osmo apps, and the profiles should show up.

You can rename the profiles at your myOsmo page:

https://my.playosmo.com

To rename any of the profiles on your account, select 'Profiles' from the dropdown menu under your username, then click any profile icon to go that profile page. Once there, click on the gear icon in the top right corner, and select 'Rename'.

You can delete profiles at your myOsmo page (https://my.playosmo.com).

After you log in, click 'myProfiles' on top of the page, then select the profiles you wish to delete and click 'Delete'.

You can update your email address (and other account information) on your myOsmo account page (https://my.playosmo.com). Please log in, then click on your name in the top right corner of the screen and select 'Account' from the dropdown menu. Then click 'Information' on the left and update your account information.

You can manage your devices at your myOsmo page (https://my.playosmo.com).

After you log in, click on your name in the top right corner of the screen, select 'Account' from the dropdown menu, then click 'Devices' on the right to see which devices are connected to your account and to remove any of them.

For more information regarding myOsmo accounts and account management, please see our written instructions here:

https://www.playosmo.com/static/downloads/GettingStartedWithmyOsmoAccountsProfiles.pdf

You can delete an account at your myOsmo page (https://my.playosmo.com).

After you log in, select 'Account' from the dropdown menu under your username (top right corner), then scroll down to the 'Delete Account' section.