If an order placed on our website is delivered, and it's missing items, or the items contained in the box are incorrect or defective, it's important to reach out to support@playosmo.com for assistance within 30 days of receipt.
Shipping errors reported later than 30 days since delivery are reviewed on a case-by-case basis, which may or may not result in a replacement or compensation.
Order Processing:
Orders placed on PlayOsmo take approximately 24-48 business hours (i.e., Monday-Friday, local time) to process before they are ready for shipment. During promotions, holidays and the months of November & December, this processing time may be longer.
Order Shipment:
Once an order has shipped, you will receive an email notification of the shipment, as well as the estimated delivery date and tracking number.
THERE ARE NO SATURDAY or SUNDAY DELIVERIES.
Transit Time:
Generally speaking, the transit time for standard, ground shipping outside the the U.S. is 7-10 business days, except during the months of November, December, and part of January, when shipping volumes are at their peak. We do not currently offer expedited shipping options for international orders; for faster deliveries, please consider purchasing from one of our retail partners found here.
Cumulative Lead Time:
When estimating the cumulative lead time (from the time an order is placed, to the time the order will deliver), please pay special attention to both the order processing time and the carrier transit time.
Emails:
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.
Order Processing:
Orders placed on PlayOsmo take approximately 24-48 business hours (i.e., Monday-Friday, Pacific Standard Time) to process before they are ready for shipment. During promotions, holidays, and the months of November & December this processing time may be longer.
Order Shipment:
Once an order has shipped, you will receive an email notification of the shipment, as well as the estimated delivery date and tracking number. The carriers that Osmo uses (FedEx & USPS) take 24 business hours to update their tracking status. Most Osmo orders are shipped FedEx SmartPost, which is a combination of FedEx (for the first leg) and USPS (for the final leg).
THERE ARE NO SATURDAY or SUNDAY DELIVERIES, even for FedEx 1- or 2-Day.
Transit Time:
Generally, the transit time for standard, ground shipping in the U.S. is 5-10 business days, except during the months of November, December, and early January, when shipping volumes are at their peak. We offer expedited shipping via FedEx 2-Day or UPS 2-Day, which reduces the transit time to 2 business days (although there are still no Saturday or Sunday deliveries).
Cumulative Lead Time:
When estimating the cumulative lead time (from the time an order is placed to the time the order will deliver), please pay special attention to both the order processing time and the carrier transit time.
Emails:
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.
Orders placed on PlayOsmo shipping via ground in the U.S. are handed off to USPS, UPS, FedEx, or a combination of those carriers. Ground carriers outside the U.S. are Canada Post, Australia Post, Royal Mail, and others.
While we offer expedited shipping options in the U.S., we do not currently do so for international orders.
Shipping points are:
Read more about our shipping policies on our Shipping Info page.
Emails:
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.
Yes, we do ship to P.O. boxes and APO/FPO addresses. We cannot, however, guarantee 1- or 2-day shipping to a P.O. box or APO/FPO address. If expedited delivery is required, please consider ordering from one of our retail partners instead.
Read more about our shipping policies on our Shipping Info page.
Yes! When you place an order on PlayOsmo, you have the option of selecting your country from a drop-down menu. At this time, we are only accepting orders and shipping to the countries listed in this menu.
International shipping is via ground services with no option for expedited deliveries.
Alternatively, a list of retail partners that carry Osmo products can be found in our store locator here. We encourage customers who need Osmo products quickly to order from one of our retail partners.
Read more about our shipping policies on our Shipping Info page.
Osmo currently ships directly to a number of countries outside the U.S. Please review our shopping page for details.
And please consult our list of retail partners to learn where to purchase locally in your country.
Read more about our shipping policies on our Shipping Info page.
The VAT number for Tangible Play is 206 4981 05.