If you lose or break an iPad red reflector, you may purchase a new one on our website (at the bottom of the page, under 'Accessories') for $10 USD.

We're happy to send you replacement Osmo game play piece free of charge (within reason).

Please follow these steps:

1. log into your myOsmo account (if you do not see your name on the home page, it means that you're not logged into your account; please make sure to log in);
2. click on your name in the top right corner;
3. select "Replacements" from the dropdown menu and fill out the form.

We'll send you an email confirmation that we received your request, as well as a notification once it ships.