The Super Studio games (Mickey & Friends, Princess, Incredibles 2 and Frozen 2) all use WET erase markers.  Using any other kind of marker will ruin the SketchPad. Need or want more of these markers? Osmo sells an expansion pack of Super Studio markers on our website here.

The Monster game and Creative Set use DRY erase markers. Need more markers? Osmo uses Yoobi brand markers, however, any dry erase marker will work just fine.

If you lose or break an iPad red reflector, you may purchase a new one on our website (at the bottom of the page, under 'Accessories'). Prices start at $10 USD.

Please note that we no longer sell the classic iPad base reflector since that base was discontinued in August 2019. If you need a classic reflector, please email us at support@playosmo.com.

If you have purchased a new Osmo product including an Osmo base (from our website or a retailer), and a reflector was missing or defective, please email us as well.

Please see the image below to determine which reflector model you need. The image shows:

(A) classic iPad base & reflector
(B) newly designed iPad base & reflector
(C) Fire tablet base & reflector

We're happy to send you replacement Osmo game pieces free of charge (within reason).

Please follow these steps:

1. log into your myOsmo account (if you do not see your name on the home page, it means that you're not logged into your account; please make sure to log in);
2. click on your name in the top right corner;
3. select "Replacements" from the dropdown menu and fill out the form;
4. if you need pieces that are not on any of the dropdown menus, please include a description in the Comments field.

We'll send you an email confirmation that we received your request, as well as a notification once the pieces ship.

Here are the instructions for creating a myOsmo account (if you don't already have one):

https://support.playosmo.com/hc/en-us/articles/115009533548-How-do-I-create-a-myOsmo-account-

Note that we do *not* supply Osmo Bases, reflectors, Creative Boards, Creative Set markers or marker pouches, MindRacers LaunchPads, Pizza Co. boards, or Super Studio SketchPads or markers free of charge (unless they were missing or defective upon receipt of your order). 

- Osmo Bases are sold on our shopping page and on Amazon.com.
- Osmo reflectors and Super Studio marker sets are sold on our shopping page.
- Any kind of dry erase marker will work with the Creative Set. As for the Super Studio Sets, only the Osmo Super Studio wet erase markers are guaranteed to work, and other markers may ruin the SketchPads.