The Super Studio games (Mickey & Friends, Princess, Incredibles 2 and Frozen 2) all use WET erase markers.  Using any other kind of marker will ruin the SketchPad. Need or want more of these markers? Osmo sells an expansion pack of Super Studio markers on our website here.

The Monster game and Creative Set use DRY erase markers. Need more markers? Osmo uses Yoobi brand markers, however, any dry erase marker will work just fine.

If you lose or break an iPad red reflector, you may purchase a new one on our website (at the bottom of the page, under 'Accessories'). Prices start at $10 USD.

Please see the image below to choose the correct reflector model. The image shows:

(A) classic iPad base & reflector
(B) newly designed iPad base & reflector
(C) Fire tablet base & reflector

We're happy to send you replacement Osmo game pieces free of charge (within reason).

Please follow these steps:

1. log into your myOsmo account (if you do not see your name on the home page, it means that you're not logged into your account; please make sure to log in);
2. click on your name in the top right corner;
3. select "Replacements" from the dropdown menu and fill out the form.

We'll send you an email confirmation that we received your request, as well as a notification once it ships.

Note that we do *not* supply replacement reflectors, Osmo Creative Boards, Yoobi markers, Yoobi blue pouches, or Osmo bases free of charge (unless they were damaged or missing upon receipt of your order from our website). 

• Reflectors are sold on our website (prices start at $10 USD).
• Osmo bases are sold on our site for $39 USD.
• Osmo Creative Boards, Yoobi markers and Yoobi pouches are sold as parts of the Creative Set.
• Any dry erase marker will work with the Osmo Creative Board.