Math Wizard
- I lost one of the game pieces for my Math Wizard game, can I get a replacement?
- Where can I purchase the Math Wizard games?
- I lost my Postcard, how do I unlock my Math Wizard games?
- What is the Osmo Math Wizard app, and do I need it to play the Math Wizard games?
- Will progress in the Math Wizard games sync to the Parent app?
- Can I access the Math Wizard games from the Osmo World app?
Digital-Only Games
- I purchased a digital Osmo app, what game pieces do I need to play it?
- I accidentally purchased a Plus game, can I return it?
- What’s the difference between purchasing a Plus game on the PlayOsmo website vs. the App Store?
- How do I access the new Plus games? (Math Buzz, Lettertopia, Counting Town, or Shape Builder)
- How do I purchase and access the Math Buzz and Lettertopia games?
- How do I purchase and access the Counting Town and Shape Builder games?
Genius Starter Kit + Family Game Night
- I returned the Genius Starter Kit + Family Game Night, can I still play the games?
- Do you have instructions for Osmo Math Buzz?
- Do you have instructions for Osmo Lettertopia?
- I purchased the Genius Starter Kit + Family Game Night, how do I get started?
- Can I clean the game pieces included in the Genius Starter Kit + Family Game Night?
- I purchased the Genius Starter Kit + Family Game Night, where do I find my redemption code for the downloadable games?
Little Genius Starter Kit + Early Math
- I returned the Little Genius Starter Kit + Early Math, can I still play the games?
- Do you have instructions for Osmo Shape Builder?
- Do you have instructions for Osmo Counting Town?
- I purchased the Little Genius Starter Kit + Early Math, how do I get started?
- Can I clean the game pieces included in the Little Genius Starter Kit + Early Math?
- I purchased the Little Genius Starter Kit + Early Math, where do I find my redemption code for the downloadable games?
Little Genius Starter Kit
- How can I change the difficulty level of the game in the ABCs 2.0.1 update dated March 5, 2021?
- Can I play the new ABCs update dated March 5, 2021, with the Sticks & Rings pieces that I already have? Do we need to purchase additional hardware for playing the new ABC’s update?
- Can I still play the original version of the ABCs game on my iPad 2 / iPad 3 / iPad Mini 1?
- Is the new ABCs app update compatible with iPad 2 / iPad 3 / iPad Mini 1?
- Will the new ABCs update, version 2.0.1 dated March 5, 2021, be available to both Apple and Fire users?
- What’s included in the new ABCs update version 2.0.1 dated March 5, 2021?
Detective Agency
- What do I get when I order the Osmo Detective Agency game?
- What is the educational value of Osmo Detective Agency?
- What languages is Osmo Detective Agency available in?
- Where can I find the Osmo Detective Agency app?
- Which devices are compatible with Osmo Detective Agency?
- Can I adjust the speed in the Osmo Detective Agency game?
Super Studio
- Can I repeat the narration in Super Studio if I missed it the first time?
- Do you have instructions for Osmo Super Studio games?
- How can I clean my Osmo Super Studio Sketchpad?
- How can I purchase more Super Studio markers?
- How do I care for my Super Studio markers?
- How do I get started playing Osmo Super Studio?
Coding Family
- Can I purchase one of the new Coding games by itself?
- Is there a price difference between the Coding Family and the new Coding Starter Kit? If so, what is it?
- I want to upgrade my game pieces to the new Coding ones. How can I do that? Do you have an exchange program?
- I currently own one Coding game, and want to add the other two to my Coding collection. How do I do that with the new Coding Kit/games?
- How many game pieces (blocks) are included in the Osmo Coding Family Bundle?
- I was given curriculum information for the original Coding games, will there be updates to it that correspond to the revised games?
Coding Duo
MindRacers
- Having trouble playing MindRacers?
- How do I get past the second level in Osmo MindRacers?
- Do you have instructions for Osmo MindRacers?
- What is the purpose of the Osmo MindRacers tokens?
- Can Osmo MindRacers be played solo, or does it require two or more players?
- Will the Hot Wheels cars I already have work with Osmo MindRacers?
General
- How do I change language (localization) in an Osmo app?
- How do I update an Osmo app on my iPad?
- What can I do if Osmo apps keep crashing on my older device?
- Why am I getting a camera-related error message in my Osmo game?
- Why isn't the Osmo game correctly detecting what I'm doing?
- How do I mute the sound in an Osmo app?
Coding Awbie
- What are the new game updates specific to Coding Awbie?
- How do the acquired skills associated with Coding Awbie compare to all the Osmo coding games?
- How do I make Coding Awbie character boxes?
- How do I fit the classic Coding Awbie pieces in the storage container?
- Can I revert to an older version of Coding Awbie?
- How do I get the Osmo Friends coloring book?
Coding Jam
- What are the new game updates specific to Coding Jam?
- How do the acquired skills associated with Coding Jam compare to all the Osmo coding games?
- How do I fit the classic Coding Jam pieces in the storage container?
- Is it safe to share jams in Coding Jam?
- How do I advance past level 8 in Coding Jam?
- Is the share feature in Coding Jam safe?
Masterpiece
- My Osmo Masterpiece drawing is not being reflected, what should I do?
- Can Masterpiece be adjusted for left-handed users?
- How do I delete images in Osmo Masterpiece?
- What is the Osmo Masterpiece game?
- Where is Osmo Masterpiece? It's not in the box!
- What ages is Osmo Masterpiece designed for?
Monster
- How do I get the Monster Summer Fun Journal?
- What is the Osmo Monster game?
- Where is Osmo Monster? It's not in the box!
- What ages is Osmo Monster designed for?
- What is the educational value of Osmo Monster?
- Do you have instructions for Osmo Monster?
Newton
- What is the Osmo Newton game?
- Where is Osmo Newton? It's not in the box!
- What ages is Osmo Newton designed for?
- What is the educational value of Osmo Newton?
- Do you have instructions for Osmo Newton?
- What's the best surface to play Osmo Newton on?
Numbers
- How do I find the Osmo Numbers Toybox app?
- What is the Osmo Numbers game?
- Where can I order Osmo Numbers?
- How much does Osmo Numbers cost?
- What ages is Osmo Numbers designed for?
- What is included in the Osmo Numbers box?
Pizza Co.
- How do I fit the Pizza Co. pieces in the storage container?
- What is the Osmo Pizza Co. game?
- Where can I order Osmo Pizza Co.?
- How much does Osmo Pizza Co. cost?
- What ages is Osmo Pizza Co. designed for?
- What is included in the Osmo Pizza Co. box?
Tangram
- How do I fit the Tangram pieces in the storage container?
- What is the Osmo Tangram game?
- Where can I order Osmo Tangram?
- What ages is Osmo Tangram designed for?
- What is included in the Osmo Tangram box?
- What is the educational value of Osmo Tangram?
Words
- How do I download and play a custom Osmo Words album that was shared with me?
- Can I use non-English letters in a custom Osmo Words album?
- How do I turn off the timer in Osmo Words?
- How do I create a multiple choice Osmo Words album?
- Can I use Osmo Words to learn Braille?
- How do I find the Osmo Words Explorers app?