We do not currently sell gift cards, but may do so in the future.

Osmo does not currently offer or provide gift receipts, nor do we offer gift exchanges. We do, however, accept returns up to thirty days from delivery for U.S. customers.

At this time, Osmo does not offer gift cards or gift wrap options. That said, it's possible one or more of our retail partners may. Feel free to reach out to them directly for assistance.

Did you know that Osmo offers help via its Help Center, a repository of over 350 curated articles? If you're reading this message, then you're using the Help Center!

In addition to the Help Center, we offer email support to those who need it. Our office hours are Monday - Friday from 8:00 a.m. to 5:00 p.m. Pacific Standard Time, and we generally reply to messages within 24 hours of receipt, except during launch days and the busy holiday season. We do not currently offer telephone support.

If you are an educator who needs to reach the Edu Team for assistance, please send an email to schools@playosmo.com. 

Osmo is available for purchase on our site, www.playosmo.com, as well as through a variety of retail partners found in the Store Finder list.  Amazon.com, Apple, Barnes and Noble, and Target are a few of the U.S. based retailers that carry Osmo.  Make sure to select the Osmo product you're looking for in the Store Finder list, as each retail partner carries different items.

(Note that a change of the country selected will yield retail partners within that given country.) 

Osmo is available for sale directly on playosmo.com or through one of our retail partners. Find exactly the Osmo product you want near you by searching for a retail store listed here.

Canceling an Osmo order:

If you wish to cancel your Osmo order for any reason, you may do so yourself as long as the order hasn't been transmitted to the warehouse yet. Orders are transmitted to our warehouse multiple times each day, and for this reason there's no guarantee that you will be able to cancel an order. Please note, if an order has already been transmitted, it cannot be changed or canceled by the customer or Osmo Team.

Here are the step-by-step instructions for canceling an order yourself:
1. Once the order is placed, an order summary will appear. Underneath the order summary is an orange oval with the words "Cancel Order" in the center. Click on this button and follow the next steps. If this orange oval does not appear, then the order has already been transmitted to the warehouse and therefore cannot be cancelled.
2. The cancel order option can also be accessed via the link in your order confirmation email. Make sure to check your inbox and spam/junk folders for the order confirmation. 

Changing the contents of an Osmo order:

If you need to make a change to the order for any reason (such as adding or deleting a product, changing the order quantity or ship-to address), you will need to cancel the order and create a new one.

For reference, here's our return policy:
1. U.S. customers can ‌return‌ their Osmo order within 30 days of arrival. Please email customer support at support@playosmo.com to obtain a pre-paid ‌return‌ address label and RMA (‌return‌ merchandise authorization). Without this label the ‌return‌ may not be credited to your account. A $10 handling fee will apply for each item where the plastic wrap has been opened.
‌2. Return‌s for non-U.S. orders are not currently accepted.

Order Processing:
Orders placed on PlayOsmo take approximately 24-48 business hours (i.e. Monday-Friday, local time) to process before they are ready for shipment. During promotions, holidays and the months of November & December, this processing time may be longer. 

Order Shipment:
Once an order has shipped, you will receive an email notification of the shipment, as well as the estimated delivery date and tracking number. 

THERE ARE NO SATURDAY or SUNDAY DELIVERIES.

Transit Time:
Generally speaking the transit time for standard, ground shipping outside the the U.S. is 7-10 business days, except during the months of November, December, and part of January, when shipping volumes are at their peak. We do not currently offer expedited shipping options for international orders; for faster deliveries, please consider purchasing from one of our retail partners found here.

Cumulative Lead Time:
When estimating the cumulative lead time (from the time an order is placed, to the time the order will deliver), please pay special attention to both the order processing time and the carrier transit time.

Emails:
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.

Order Processing:
Orders placed on PlayOsmo take approximately 24-48 business hours (i.e. Monday-Friday, Pacific Standard Time) to process before they are ready for shipment.  During promotions, holidays, and the months of November & December this processing time may be longer. 

Order Shipment:
Once an order has shipped, you will receive an email notification of the shipment, as well as the estimated delivery date and tracking number. The carriers that Osmo uses (FedEx & USPS) take 24 business hours to update their tracking status. Most Osmo orders are shipped FedEx SmartPost, which is a combination of FedEx (for the first leg) and USPS (for the final leg).  

THERE ARE NO SATURDAY or SUNDAY DELIVERIES, even for FedEx 1- or 2-Day.

Transit Time:
Generally the transit time for standard, ground shipping in the U.S. is 5-10 business days, except during the months of November, December, and early January, when shipping volumes are at their peak. We offer expedited shipping via FedEx 2-Day or UPS 2-Day, which reduces the transit time to 2 business days (although no Saturday or Sunday deliveries).

Cumulative Lead Time:
When estimating the cumulative lead time (from the time an order is placed to the time the order will deliver), please pay special attention to both the order processing time and the carrier transit time.

Emails:
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.

Orders placed on PlayOsmo shipping via ground in the U.S. are handed off to carriers USPS, UPS, FedX, or a combination thereof. Ground carriers outside the U.S. are Canada Post, Australia Post, Royal Mail, and others.

While we offer expedited shipping options in the U.S., we do not currently do so for international orders.

Shipping points are:

• U.S. - Pennsylvania & Tennessee
• Canada -  USA
• Australia and New Zealand -  Sydney, Australia
• UK and EU - UK
• Asia Pacific Countries - varies

Read more about our shipping policies on our Shipping Info page.

Emails:
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.

Yes, we do ship to P.O. boxes and APO/FPO addresses. We cannot, however, guarantee 1- or 2-day shipping to a P.O. box or APO/FPO address. If expedited delivery is required, please consider ordering from one of our retail partners instead.

Read more about our shipping policies on our Shipping Info page.

Yes! When you place and order on PlayOsmo, you have the option of selecting your country from a drop-down menu. At this time, we are only accepting orders and shipping to the countries listed in this menu. 

International shipping is via ground services with no option for expedited deliveries.

Alternatively, a list of retail partners that carry Osmo products can be found in our store locator here. We encourage customers who need Osmo products quickly to order from one of our retail partners.

Read more about our shipping policies on our Shipping Info page.

Osmo currently ships directly to a number of countries outside the U.S. Please review our shop page for details.

And please consult our list of retail partners to learn where to purchase locally in your country: 

Read more about our shipping policies on our Shipping Info page.

U.S. customers can return their Osmo within 30 days of delivery. Please email support@playosmo.com to obtain a pre-paid return address label and RMA (return merchandise authorization). Without this label the return may not be credited to your account. 

Returns for non-U.S. orders are not currently accepted. Please reference the list of retailers by country that sell Osmo products globally.

When you order an Osmo KIT (Explorer Kit, Genius Kit, etc.) on our website, we’ll give you a unique referral link to share with friends, family and colleagues.

If one of these individuals uses your unique referral link to order an Osmo product, you (the referrer) get a $10 refund (per order), and they (the referee) get a $5 discount (per order). When you order one of our add-on games (without a base and reflector), your referral link will give you a $5 refund for each referral order. The “Share on Facebook” and “Share on Twitter” buttons already have the referral link built-in.

Please allow two weeks for the credit to appear on your credit card.

When you purchase using another Osmo customer's link, we’ll notify the person that a friend used his/her referral link... But we’ll respect your privacy; no identifying information will be shared.

If someone goes to playosmo.com from the ‌refe‌rral link and orders an Osmo bundle, you get a $10 refund (per order, issued to the card used to purchase) on your buying price, and s/he gets a $5 discount (per order). We'll send you an email to let you know your link was used, but we'll keep the customer's details private.

When someone uses your Osmo referral link, we will issue a $10 refund to the card you used to purchase your Osmo. If we hit any snags issuing the refund, we’ll contact you via email and get it straightened out. We take the referral process seriously and want to reward you for spreading the word about us!

Osmo does not currently offer a discount for homeschoolers.

Osmo does not currently offer military discounts.

Please click on this link here to redeem the Apple Employee Discount: https://www.playosmo.com/en/epp/

The discount is 20% off any of our products, up to quantity of 2.

Questions? Please reach out to support@playosmo.com. 

The Discoverers bundle ($139 USD) includes the Osmo Base and four of our game sets: Monster, Numbers, Tangram, and Words. It also includes Masterpiece and Newton (two of our games that don't require any pieces).

In other words, the Discoverers bundle includes the same games as the old Explorer Kit, only without the Coding Awbie Set.

This bundle is recommended for ages 5-7.

You will have everything needed to play these 6 games:

Monster
Numbers
Tangram
Words
Newton
Masterpiece

All of the Osmo apps (Coding Awbie, Coding Jam, Masterpiece, Monster, Newton, Numbers, Pizza Co., Tangram, and Words) are available to download from the App Store free of charge:

https://itunes.apple.com/us/developer/tangible-play/id799157444

Each Osmo kit and bundle includes a white iPad stand and a red reflector for the iPad camera. All of these apps are available to download from the App Store free of charge but you do need the Osmo Game System (base + reflector) to play them.

Here's what's included in our new product bundles.

The Discoverers Bundle includes three sets of game pieces (two complete alphabet letter tile sets for Words, wood Tangram shapes, as well as dot and number tiles for Numbers) and the Creative Set. You will have everything needed to play these 7 games:

And here's what's included in our product kits. (Please note that these kits are no longer available on our website, but may still be available through other retailers. See our Store Locator page for up-to-date retail information.)

The Genius Kit includes three sets of game pieces (two complete alphabet letter tile sets for Words, wood Tangram shapes, as well as dot and number tiles for Numbers).

The Wonder Kit includes three sets of game pieces (two complete alphabet letter tile sets for Words, wood Tangram shapes, as well as dot and number tiles for Numbers and Coding Awbie blocks). Thus, the Wonder Kit is comprised of the Genius Kit + Coding Awbie, and you will have everything needed to play 6 Osmo games:

Coding Awbie
Masterpiece - no special game pieces
Newton - no special game pieces
Numbers
Tangram
Words

The Explorer Kit is comprised of the Wonder Kit + Creative Set, and you will have everything needed to play 7 Osmo games:

Coding Awbie
Masterpiece - no special game pieces
Monster
Newton - no special game pieces
Numbers
Tangram
Words

Pizza Co. and Coding Jam are not included in any of our kits at this time.

Masterpiece and Newton do not require any pieces, but we do recommend the Creative Set for use with those games since it provides a superior game experience.

Osmo's first Kit is known as the Starter Kit and includes everything required to play our first five games. The Kit comes with all of the following:

• Osmo white iPad base and red reflector that goes over the iPad camera
• Words game with two (2) complete alphabet letter tile sets (26 red and  26 blue)
• Tangram game with seven (7) wood tangram pieces
• Masterpiece and Newton games (no special game play pieces required, but enjoy an enhanced user experience with the Creative Set, sold separately)
• All games are free downloads from the App Store but you need the Osmo base + reflector to play them.

Please note that this kit (as well as some other kits) may no longer be available on our website. See our Store Locator page for up-to-date retail information.

Osmo's Genius Kit includes everything required to play our first five (5) games. The kit comes with all of the following:

• Osmo white iPad base and red reflector that goes over the iPad camera
• Words game with two (2) complete alphabet letter tile sets (26 red and  26 blue)
• Tangram game with seven (7) wood tangram pieces
• Numbers game with dotted and numbered tiles
  • 5 × 1-dot, 3 × 2-dot, and 2 × 5-dot tiles
  • 1 each of 0–9 for the number tiles
• Masterpiece and Newton games (no special game play pieces required, but enjoy an enhanced user experience with the Creative Set, sold separately)
• All games are free downloads from the App Store but you need the iPad base + reflector to play them.

Please note that this kit (as well as some other kits) may no longer be available on our website. See our Store Locator page for up-to-date retail information.

Thanks for your interest in seeing Osmo up close and personal at a Shopping Mall near you!

Click on this link to see the East and West Coast tour dates, which are happening October through December 2018.

Hoping you have a chance to check out our awesome, colorful pop-up booth inside the Mall! Concierge in the Mall can help direct you to the specific location as needed.

You can find a list of all our retailers and the products they carry at our Store Locator page here.

(Note: Please select your country to reflect where you are in the world!)