Orders & Shipping

General

• Did I receive everything I ordered?
• What are the differences between legacy Osmo iPad kits and new kits?
• What are the differences between legacy and new Creative Sets?
• How do I obtain an itemized receipt / invoice for my Osmo purchase?
• Does Osmo sell gift cards?
• Does Osmo provide gift receipts? Do you offer exchanges?

See all 13 articles

Check order status

• I would like to check my Osmo order status; how do I do that?

Change or cancel order

• I would like to cancel my Osmo order; how do I do that?

Shipping/delivery time

• How do I report a shipment error?
• How long does it take to process and receive an international order?
• How long does it take to process and receive a domestic order (U.S.)?
• How does my Osmo order ship? Which carriers are used?
• Does Osmo ship to a PO box or APO/FPO address?
• Does Osmo ship internationally?

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Returns

• What is your return policy?

Warranty

• Is there a warranty for Osmo?

Referrals

• How do I find my referral link?
• How do Osmo referrals work?
• I'm planning to buy using a referral link. Will the referrer be notified when I use their link?
• How will I receive my referral credit for spreading the word about Osmo?
• How will I know when I've earned referral credits?

Discounts

• Can I get a price match?
• Does Osmo offer a homeschool discount?
• Does Osmo offer military discounts?
• How do Apple and Google employees redeem their Osmo discount?