Effective September 2019, Osmo has stopped selling the iPhone base and reflector due to low interest in this device and the desire to offer customers the best possible game experience on other platforms.

That said, the Osmo games currently downloaded on your iPhone will work just fine! All you need to do is press the 'I understand, I still want to play' button to continue. New Osmo games released going forward will not be compatible, but again, you can continue to play the Osmo games currently on your iPhone indefinitely.

Osmo is compatible with these iPhones only:
iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8 and 8 Plus

Complete device compatibility list for reference:
https://support.playosmo.com/hc/en-us/articles/115010156067-What-devices-is-Osmo-compatible-with-

We do not currently sell gift cards, but may do so in the future.

Osmo does not currently offer or provide gift receipts, nor do we offer gift exchanges. We do, however, accept returns according to the return policy here:

https://support.playosmo.com/hc/en-us/articles/235183167-What-is-your-return-policy-

At this time, Osmo does not offer gift cards or gift wrap options. That said, it's possible one or more of our retail partners may. Feel free to reach out to them directly for assistance.

Did you know that Osmo offers help via its Help Center, a repository of hundreds of curated articles? If you're reading this message, then you're using the Help Center!

In addition to the Help Center, we offer email support to those who need it. Please email us at support@playosmo.com. Our office hours are Monday - Friday from 8:00 a.m. to 5:00 p.m. Pacific Standard Time, and we generally reply to messages within 24 hours of receipt, except during launch days and the busy holiday season. We do not currently offer telephone support.

If you are an educator who needs to reach the Edu Team for assistance, please send an email to schools@playosmo.com. 

Osmo is available for purchase on our shopping page, www.playosmo.com/order, as well as through a variety of retail partners. Amazon.com, Apple, Barnes and Noble, and Target are a few of the U.S. based retailers that carry Osmo.

Please select a country from the Store Locator dropdown menu to see our retail partners in that country.

When you place an order on Playosmo.com, you receive a confirmation email with a link to your order status page. The link begins with https://www.playosmo.com/en/myorder/?id=, followed by your order number.

From the status page, you can track your order, print a detailed receipt, and see the referral link that you can share with your friends.

Canceling an Osmo order:

If you wish to cancel your Osmo order for any reason, you may do so yourself as long as the order hasn't been transmitted to the warehouse yet. Orders are transmitted to our warehouse multiple times each day, and for this reason there's no guarantee that you will be able to cancel an order. Please note, if an order has already been transmitted, it cannot be changed or canceled by the customer or Osmo Team.

Here are the step-by-step instructions for canceling an order yourself:
1. Once the order is placed, an order summary will appear. Click on the "Cancel Order" button and follow the next steps. If you don't see the "Cancel Order" button, it means that the order has already been transmitted to the warehouse and therefore cannot be cancelled.
2. The "Cancel Order" option can also be accessed via the link in your order confirmation email. Make sure to check your inbox and spam/junk folders for the order confirmation. 

Changing the contents of an Osmo order:

If you need to make a change to the order for any reason (such as adding or deleting a product, changing the order quantity or ship-to address), you will need to cancel the order and create a new one.

Please see our return policy here:

https://support.playosmo.com/hc/en-us/articles/235183167-What-is-your-return-policy-

If an order placed on our website is delivered, and it's missing items, or the items contained in the box are incorrect or defective, it's important to reach out to support@playosmo.com for assistance within 30 days of receipt.

Shipping errors reported later than 30 days since delivery are reviewed on a case-by-case basis, which may or may not result in a replacement or compensation.

Order Processing:
Orders placed on PlayOsmo take approximately 24-48 business hours (i.e., Monday-Friday, local time) to process before they are ready for shipment. During promotions, holidays and the months of November & December, this processing time may be longer. 

Order Shipment:
Once an order has shipped, you will receive an email notification of the shipment, as well as the estimated delivery date and tracking number. 

THERE ARE NO SATURDAY or SUNDAY DELIVERIES.

Transit Time:
Generally speaking, the transit time for standard, ground shipping outside the the U.S. is 7-10 business days, except during the months of November, December, and part of January, when shipping volumes are at their peak. We do not currently offer expedited shipping options for international orders; for faster deliveries, please consider purchasing from one of our retail partners found here.

Cumulative Lead Time:
When estimating the cumulative lead time (from the time an order is placed, to the time the order will deliver), please pay special attention to both the order processing time and the carrier transit time.

Emails:
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.

Order Processing:
Orders placed on PlayOsmo take approximately 24-48 business hours (i.e., Monday-Friday, Pacific Standard Time) to process before they are ready for shipment. During promotions, holidays, and the months of November & December this processing time may be longer. 

Order Shipment:
Once an order has shipped, you will receive an email notification of the shipment, as well as the estimated delivery date and tracking number. The carriers that Osmo uses (FedEx & USPS) take 24 business hours to update their tracking status. Most Osmo orders are shipped FedEx SmartPost, which is a combination of FedEx (for the first leg) and USPS (for the final leg).  

THERE ARE NO SATURDAY or SUNDAY DELIVERIES, even for FedEx 1- or 2-Day.

Transit Time:
Generally, the transit time for standard, ground shipping in the U.S. is 5-10 business days, except during the months of November, December, and early January, when shipping volumes are at their peak. We offer expedited shipping via FedEx 2-Day or UPS 2-Day, which reduces the transit time to 2 business days (although there are still no Saturday or Sunday deliveries).

Cumulative Lead Time:
When estimating the cumulative lead time (from the time an order is placed to the time the order will deliver), please pay special attention to both the order processing time and the carrier transit time.

Emails:
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.

Orders placed on PlayOsmo shipping via ground in the U.S. are handed off to USPS, UPS, FedEx, or a combination of those carriers. Ground carriers outside the U.S. are Canada Post, Australia Post, Royal Mail, and others.

While we offer expedited shipping options in the U.S., we do not currently do so for international orders.

Shipping points are:

• U.S. - Pennsylvania;
• Canada -  Pennsylvania;
• Australia and New Zealand -  Sydney, Australia;
• UK and EU - UK and Holland;
• Asia Pacific Countries - various.

Read more about our shipping policies on our Shipping Info page.

Emails:
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.

Yes, we do ship to P.O. boxes and APO/FPO addresses. We cannot, however, guarantee 1- or 2-day shipping to a P.O. box or APO/FPO address. If expedited delivery is required, please consider ordering from one of our retail partners instead.

Read more about our shipping policies on our Shipping Info page.

Yes! When you place an order on PlayOsmo, you have the option of selecting your country from a drop-down menu. At this time, we are only accepting orders and shipping to the countries listed in this menu. 

International shipping is via ground services with no option for expedited deliveries.

Alternatively, a list of retail partners that carry Osmo products can be found in our store locator here. We encourage customers who need Osmo products quickly to order from one of our retail partners.

Read more about our shipping policies on our Shipping Info page.

U.S. Customers:

• U.S. customers may request to return their PlayOsmo order if the order was delivered within the last 30 days.  Please email the support team to obtain a prepaid Return Materials Authorization (RMA) label.
• Without this label the return may not be credited to the card associated with the order.
• Further, once that label is emailed, the customer has 30 days to ensure that the product is returned, otherwise the Return Material Authorization will expire and cannot be extended.

Australia, Canada, UK and European Customers:

• Customers in these countries may request to return their PlayOsmo order if the order was delivered within the last 30 days.  Please email the support team to obtain a Return Material Authorization (RMA) label. Note that the return must be paid for by the customer.
• Without this label the return may not be credited to the card associated with the order. 
• Further, once that label is emailed, the customer has 30 days to ensure that the product is returned, otherwise the Return Material Authorization will expire and cannot be extended.
  
  

When you order an Osmo product on our website, we give you a unique referral link.

When someone goes to the Playosmo website from the referral link and orders an Osmo product, they receive 15% off their purchase. Once they have placed an order, you will receive an email with a 15% off coupon for any product on the Playosmo website.

The “Share on Facebook” and “Share on Twitter” buttons already have the referral link built-in.

Please allow two weeks for the credit to appear on your credit card.

When you purchase using another Osmo customer's link, we’ll notify the person that a friend used his/her referral link... But we’ll respect your privacy; no identifying information will be shared.

If someone goes to the Playosmo website from the ‌refe‌rral link and orders an Osmo product, they get a 15% discount, and you get an email with a 15% off coupon for your next purchase on the Playosmo website. You will know from the email that your link was used, but we'll keep the customer's details private.

When someone uses your Osmo referral link, we send you an email with a 15% off coupon for any product on the Playosmo website. If we hit any snags, we’ll contact you via email and get it straightened out. We take the referral process seriously and want to reward you for spreading the word about us!

Osmo does not currently offer a discount for homeschoolers.

Osmo does not currently offer military discounts.

Please click on this link here to redeem the Apple Employee Discount: https://www.playosmo.com/en/epp/

The discount is 20% off any of our products, up to quantity of 2.

Questions? Please reach out to support@playosmo.com. 

Osmo's Genius Kit for Amazon Fire includes everything required to play our first five (5) games. The kit comes with all of the following:

• Osmo white Fire base and red reflector that goes over the Fire camera
• Words game with two (2) complete alphabet letter tile sets (26 red and  26 blue)
• Tangram game with seven (7) wood tangram pieces
• Numbers game with dotted and numbered tiles
  • 5 × 1-dot, 3 × 2-dot, and 2 × 5-dot tiles
  • 1 each of 0–9 for the number tiles
• Masterpiece and Newton games (no special game play pieces required, but enjoy an enhanced user experience with the Creative Set, sold separately)
• All games are available free of charge in the Amazon App Store; however, a Fire base is required to play any of them. 

Each Osmo kit includes a base for your tablet (iPad or Amazon Fire) and a red reflector for the camera. 

Please make sure your device is compatible with Osmo:

https://support.playosmo.com/hc/en-us/articles/115010156067-What-devices-is-Osmo-compatible-with-

All of the Osmo apps are available to download (or update) from the iTunes App Store free of charge:

https://itunes.apple.com/us/developer/tangible-play/id799157444

All of the Osmo apps (except for MindRacers) are also available on Amazon.com at this link:

https://www.amazon.com/s?rh=n%3A2350149011%2Cp_4%3AOsmo&ref=bl_dp_s_web_0

Here's what is included in the Osmo kits currently available on our website. (Please note that other kits may be available through other retailers. See our Store Locator page for up-to-date retail information.)

1. The Genius Starter Kit includes an Osmo base and three sets of game pieces (two complete alphabet letter tile sets for Words, wood Tangram shapes, and dot and number tiles for Numbers). You'll have everything needed to play 5 Osmo games:

Masterpiece - no special game pieces
Newton - no special game pieces
Numbers
Tangram
Words

2. The Explorer Starter Kit is comprised of the Genius Starter Kit + Coding Awbie Set + Creative Set, and you will have everything needed to play 7 Osmo games:

Coding Awbie
Masterpiece - no special game pieces
Monster
Newton - no special game pieces
Numbers
Tangram
Words

3. The Little Genius Starter Kit includes an Osmo base and two sets of game pieces: a) Sticks and Rings and b) Costume Pieces (including a silicone play mat). The pieces come in plastic storage containers. The silicone play mat comes in a red cardboard sleeve.

With the Little Genius Kit, you have everything needed to play four Osmo games:

ABC's (uses Sticks and Rings)
Squiggle Magic (uses Sticks and Rings)
Stories (uses Costume Pieces)
Costume Party (uses Costume Pieces)

4. The Genius Family Starter Kit is comprised of the Genius Starter Kit + Little Genius Starter Kit (but with one Osmo base only). 

With the Genius Family Starter Kit, players can play these 9 games:

Masterpiece - no special game pieces
Newton - no special game pieces
Numbers
Tangram
Words
ABC's (uses Sticks and Rings)
Costume Party (uses Costume Pieces)
Squiggle Magic (uses Sticks and Rings)
Stories (uses Costume Pieces)

Masterpiece and Newton do not require any pieces, but we do recommend the Creative Set for use with those games since it provides a superior game experience.

Osmo's Genius Starter Kit includes everything required to play our first five (5) games. The kit comes with all of the following:

• Osmo white base and red reflector that goes over the camera (for iPad or Amazon Fire)
• Words game with two (2) complete alphabet letter tile sets (26 red and  26 blue)
• Tangram game with seven (7) wood tangram pieces
• Numbers game with dotted and numbered tiles
  • 5 × 1-dot, 3 × 2-dot, and 2 × 5-dot tiles
  • 1 each of 0–9 for the number tiles
• Masterpiece and Newton games (no special game play pieces required, but enjoy an enhanced user experience with the Creative Set, sold separately)

Please make sure your device is compatible with Osmo:

https://support.playosmo.com/hc/en-us/articles/115010156067-What-devices-is-Osmo-compatible-with-

All of the Osmo apps are available to download (or update) from the iTunes App Store free of charge:

https://itunes.apple.com/us/developer/tangible-play/id799157444

All of the Osmo apps (except for MindRacers) are also available on Amazon.com at this link:

https://www.amazon.com/s?rh=n%3A2350149011%2Cp_4%3AOsmo&ref=bl_dp_s_web_0

The Osmo Creative Kit combines creative tools, games, and cutting edge technology to foster creativity and problem solving skills.

The Creative Kit for Monster, Masterpiece, and Newton includes:

• Osmo Base with a reflector (for iPad or Amazon Fire)
• Creative Board
• a set of dry-erase markers
• red pouch

In other words, the Creative Kit consists of the Creative Set plus the Osmo Base.

Please note that this kit (as well as some other kits) may no longer be available on our website. See our Store Locator page for up-to-date retail information.

The Explorer Starter Kit includes everything required to play our first seven (7) games. The kit comes with all of the following:

• Osmo white base and red reflector that goes over the camera (for iPad or Amazon Fire)
• Words game with two (2) complete alphabet letter tile sets (26 red and  26 blue)
• Tangram game with seven (7) wood tangram shapes
• Numbers game with dotted and numbered tiles
  • 5 × 1-dot, 3 × 2-dot, and 2 × 5-dot tiles
  • 1 each of 0–9 for the number tiles
• Coding Awbie with magnetized Coding blocks
  • 1 gray Repeat block, 1 gray Caution block, 1 yellow #1 Quantifier, 2 yellow #2 Quantifiers, 2 yellow #3 Quantifiers, 2 yellow #4 Quantifiers, 1 yellow #5 Quantifier, 4 blue Walk blocks, 1 red Jump block, 2 orange Hand blocks, 1 purple Magic block, 1 green Play block
• Creative Set for the enhanced user experience when playing Monster, Newton, and Masterpiece, including:
  • Creative Board
  • a set of dry-erase markers
  • red pouch

Please make sure your device is compatible with Osmo:

https://support.playosmo.com/hc/en-us/articles/115010156067-What-devices-is-Osmo-compatible-with-

All of the Osmo apps are available to download (or update) from the iTunes App Store free of charge:

https://itunes.apple.com/us/developer/tangible-play/id799157444

All of the Osmo apps (except for MindRacers) are also available on Amazon.com at this link:

https://www.amazon.com/s?rh=n%3A2350149011%2Cp_4%3AOsmo&ref=bl_dp_s_web_0

The Osmo Creative Set/Monster combines creative tools, games and cutting edge technology to foster creativity and problem solving skills.

The Creative Set for Monster, Masterpiece, and Newton includes:

• Creative Board
• a set of dry-erase markers
• red pouch

All of the Osmo apps are available to download (or update) from the iTunes App Store free of charge:

https://itunes.apple.com/us/developer/tangible-play/id799157444

All of the Osmo apps (except for MindRacers) are also available on Amazon.com at this link:

https://www.amazon.com/s?rh=n%3A2350149011%2Cp_4%3AOsmo&ref=bl_dp_s_web_0

You can find a list of all our retailers and the products they carry at our Store Locator page here.

(Note: Please select your country to indicate where you are in the world!)