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  2. Orders & Shipping

Orders & Shipping

General

  • Did I receive everything I ordered?
  • What are the differences between legacy Osmo iPad kits and new kits?
  • What are the differences between legacy and new Creative Sets?
  • How do I obtain an itemized receipt / invoice for my Osmo purchase?
  • Does Osmo sell gift cards?
  • Does Osmo offer product exchanges?
See all 13 articles

Check order status

  • I would like to check my Osmo order status; how do I do that?

Change or cancel order

  • I would like to cancel my Osmo order; how do I do that?

Shipping/delivery time

  • How do I report a shipment error?
  • How long does it take to process and receive an international order?
  • How long does it take to process and receive a domestic order (U.S.)?
  • How does my Osmo order ship? Which carriers are used?
  • Does Osmo ship to a PO box or APO/FPO address?
  • Does Osmo ship internationally?
See all 7 articles

Returns

  • What is your return policy?

Referrals

  • How do I find my referral link?
  • How do Osmo referrals work?
  • I'm planning to buy using a referral link. Will the referrer be notified when I use their link?
  • How will I receive my referral credit for spreading the word about Osmo?
  • How will I know when I've earned referral credits?

Discounts

  • Can I get a price match?
  • Does Osmo offer a homeschool discount?
  • Does Osmo offer military discounts?
  • How do Apple and Google employees redeem their Osmo discount?
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