Please see video here for Osmo hardware setup with your compatible Fire tablet.

The Osmo Amazon Fire tablet base (which includes a reflector) is sold as part of several Osmo kits or separately as an accessory on Amazon and our website:

https://www.playosmo.com/en/order

Please make sure you have a compatible Fire tablet from this list:

https://support.playosmo.com/hc/en-us/articles/360007204253-What-Amazon-Fire-tablets-is-Osmo-compatible-with-

It depends on the device.

The classic Osmo iPad Base doesn't have access to the charging port while docked; you will need to take your iPad out in order to charge it.

The new Osmo iPad Base has access to the charging port for all iPad models that are compatible with it.

The Osmo Fire Base has access only for some models. The charging ports are typically on the top edge of the device, so in some cases the Osmo reflector will cover the charging port. Here is a summary by model.

Fire tablet models that allow charging while in an Osmo Fire Base:

Fire HD 10 2017
Fire HD 10 2019
Fire HD 8 2020 (just announced and not officially supported by Osmo yet)

Fire tablet models that don't allow charging while in an Osmo Fire Base:

Fire 7 2017 
Fire HD 8 2017 
Fire HD 8 2018 
Fire 7 2019

Customize your Osmo bases and cases by purchasing an Osmo Custom Skin from Gadgetwraps.

You spoke and we listened!  Starting with the launch of Coding Jam in May 2017, we have transitioned all of the Osmo games to these new containers.

Osmo’s new and improved game piece storage containers are the result of tons of feedback from parents and educators alike. They are stackable, easy to clean, portable for playdates and trips to grandma’s house, and take up less shelf space at home and in the classroom!

We sell the new, colorful plastic stackable storage containers on our website for those customers who have the original cardboard/magnetic boxes and wish to upgrade. They are sold exclusively on playosmo.com/order in the section titled 'Add-ons & replacements'.

For reference, there are three different container options:

1. Genius Kit (Tangram, Words, Numbers) ($15 USD);
2. Coding Awbie ($8 USD);
3. Pizza Co ($8 USD).

We hope you like them, and welcome feedback any time to support@playosmo.com.

You spoke and we listened! Starting with the launch of Coding Jam in May 2017, we have transitioned all the Osmo games to these new containers.

Osmo’s new and improved game piece storage bins are the result of tons of feedback from parents and educators alike. They are stackable, easy to clean, portable for playdates and trips to grandma’s house, and take up less shelf space at home and in the classroom!

We sell the new, colorful plastic stackable storage containers on our website for those customers who have the original cardboard/magnetic boxes and wish to upgrade. They are sold exclusively on playosmo.com/order in the section titled 'Add-ons & replacements'.

For reference, there are three different container options:

1. Genius Kit (Tangram, Words, Numbers) ($15 USD);
2. Coding Awbie ($8 USD);
3. Pizza Co ($8 USD).

We hope you like them, and welcome feedback any time to support@playosmo.com.

No, neither the Osmo hardware (base & reflector) nor software is compatible with the iPad Pro 11-inch.

Here is a complete list of Osmo-compatible devices:

https://support.playosmo.com/hc/en-us/articles/115010156067-What-devices-is-Osmo-compatible-with-

The key new features of the new iPad base are:

• works with the custom-designed Speck case (and the classic base doesn't);
• is more stable;
• works in landscape mode to double as an iPad stand.

If you own the classic iPad base, know that it works with ALL the Osmo games (including the newest games), so there's no reason to replace it unless you want to order the compatible iPad Speck case.

Both the new iPad base and the Speck case are available for purchase on our website:

https://www.playosmo.com/order

All Osmo Kits for iPad sold on our website now include the new iPad base, not the classic base.  

The image below shows:
(A) classic iPad base & reflector;
(B) newly designed iPad base & reflector;
(C) Fire tablet base & reflector.

Yes! Osmo is compatible with the ZAGGInvisibleShield, or any similar screen protectors that have the same or less thickness, and don't cover the edges of the device. Screen protectors that are thicker than the ZAGGInvisibleShield, or cover some of the device edges, are not compatible with Osmo. 

The classic Osmo iPad Base has been designed to hold the iPad at the ideal angle for our computer vision software to facilitate the best playing experience. The classic Osmo Base has two angle options for different iPad models. Be sure yours is set up with the correct angle by checking the models listed on the base inserts. You'll find details on setting up your classic Osmo Base on our setup video here.

Osmo sells lowercase/uppercase Words tiles exclusively on our website, and they are found in the add-on game section, under the name 'Genius Words':

https://playosmo.com/order

They are $29 USD, and ship in a stackable storage container.

Note that when you use these tiles, letters in the Words app are displayed in both upper and lower case, as appropriate. (When you use our classic tiles, letters are always displayed in upper case).

Educator Version:

Plastic lowercase/uppercase letter tiles are available for sale as a separate item to educators. Please email us at schools@playosmo.com if interested in purchasing for your classroom. 

Coding Awbie: 

• 1 gray Repeat block
• 1 gray Caution block
• 1 yellow #1 Quantifier
• 2 yellow #2 Quantifiers
• 2 yellow #3 Quantifiers
• 2 yellow #4 Quantifiers
• 1 yellow #5 Quantifier
• 4 blue Walk blocks
• 1 red Jump block
• 2 orange Hand blocks
• 1 purple Magic block
• 1 green Play block

Coding Duo:

1 Awbie Character Block
1 Mo Character Block

Coding Jam:

• 2 yellow #2 Quantifiers
• 2 yellow #3 Quantifiers
• 1 yellow #4 Quantifiers
• 1 yellow #5 Quantifier
• 3 blue Walk blocks
• 3 red Jump blocks
• 3 orange Hand blocks
• 2 gray Repeat block
• 2 purple Rest blocks
• 2 green Subroutine Circle blocks
• 1 Subroutine Square block
• 1 Subroutine Star block

Creative Set for Monster, Masterpiece, and Newton:

• Creative Board
• a set of dry-erase markers
• red pouch

Detective Agency:

• 1 magnifying glass
• 1 map holder
• 8 maps (4 double-sided) of Paris, NYC, Beijing, Rio, Cairo, Sydney, Osmo Town and the World
• 'Getting Started' booklet

MindRacers:

• The Osmo MindRacers Launch Pad
• Six (6) Unique Hot Wheels Cars
• Thirty-six (36) Game Tokens
• Stackable storage container

Little Genius Starter Kit games:

            ABCs & Squiggle Magic

• • 38 silicone Sticks & Rings (BPA free, durable, dishwasher-safe silicone)

  • Silicone play mat

  Costume Party & Stories

  • 19 Costume Pieces

Numbers: 2 sets of the following for a total of 40 tiles:-

• 5 × 1-dot
• 3 × 2-dot
• 2 × 5-dot
• 1 each of 0–9 for the number tiles

Pizza Co.:

• 1 pizza pie
• 8 x the following toppings: anchovies, bell peppers (capsicum), black olives, mushrooms, pepperoni, and pineapple
• 5 x each of the following Osmalian currency notes: 1, 2, 5 and 10
• 5 x each of the following coins: 1, 5, 10 and 25 cents

Super Studio games:

• One Super Studio marker (wet erase)
• One Super Sketchpad with 30 images & a ‘learn to draw’ section
• One Super Sweeper (microfiber cloth eraser)

(*note: the marker is rolled up inside the super sweeper)

Tangram: Seven (7) wooden tangram shapes

Words: 26 red letter alphabet tiles + 26 blue letter alphabet tiles for a total of 52 tiles

Masterpiece, Monster and Newton don’t require any special pieces, they can be played with a pen and paper or a whiteboard. However, we recommend our Creative Set for the best experience with those three apps.

Yes, all of our apps are built with the utmost care for kids to use. Most of our games are certified by the kidSAFE® Seal Program. The rest of the games will also be certified, but the certification process takes time.

The kidSAFE® Seal Program is an independent certification service and seal program that reviews and certifies the safety practices of children-friendly websites and applications, including kid-targeted game sites, virtual worlds, social networks, PC and mobile apps, web-connected devices, and other similar online and interactive products. You can read a bit about the program here. Search for Osmo on their search page to see which Osmo games are certified. Thanks, kidSAFE®!

We recommend washing the marker pouch that comes with the Creative Set/Monster game by hand with soap and water. 

Please contact us at support@playosmo.com to obtain a replacement.

In the United States, the Creative Set is $49 USD.

Orders shipping to countries outside the U.S. are mostly priced in the local currency, and may or may not include applicable duties and taxes. For some countries, orders are priced in U.S. Dollars (USD). It's important to change the country on the order page or shopping cart accordingly, so that the correct price populates.  

The Creative Set for Monster (also enhancing your experience with Masterpiece and Newton) is available for purchase worldwide on our website (separately and as part of several of our kits): https://playosmo.com/en/shopping/. 

It is also available through many of the retailers listed here: https://playosmo.com/en/retail/

Please only use dry erase or liquid chalk markers on the Creative Board.

Based on customer feedback, products such as Mr. Clean Magic Eraser (https://www.mrclean.com/en-us/shop-products/magic-erasers/magic-eraser-original) and Windex work great for cleaning the board. 

If they do NOT work, or if these products are not readily available, here are some other options:

1. Vinegar and water solution
2. Peroxide
3. 99% or 90% Isopropyl alcohol
4. Hand sanitizer

If for any reason that does not work in your case, please do let us know so that we can take the appropriate corrective action. 

It is possible to play Masterpiece, Monster and Newton without our Creative Board, however, the Creative Board is optimized for the Osmo vision platform and an optimal gaming experience. If you use another board or paper, the game experience may not be optimal.

Yoobi markers can be purchased in retail stores, such as Target.

Alternatively, any dry erase marker will work as well.

The Creative Set for Monster, Masterpiece, and Newton includes:

• Creative Board
• a set of dry-erase markers
• red pouch

The dry-erase markers are indeed washable and do not stain. 

The markers included in the Creative Set should last for a long time (unless of course the user is a prolific artist!), but if they run out of their special washable ink, you can always purchase any dry-erase markers from your local shop.

The Creative Set for Monster, Masterpiece, and Newton includes:

• Creative Board
• a set of dry-erase markers
• red pouch

The Yoobi markers do work, we promise! Just follow these steps: before using the markers for the first time, with the cap still on, gently shake the marker for a few seconds to mix the ink. Then, press the marker tip against the board surface until the ink begins to flow. If not flowing yet, repeat.

This may happen because of the over-saturation of the marker tip from pushing down on the marker too many times. You may simply need to blot the marker tip on a paper towel to remove the excess ink. If that doesn't help, please write us at support@playosmo.com.

The Super Studio games (Mickey & Friends, Princess, Incredibles 2 and Frozen 2) all use WET erase markers.  Using any other kind of marker will ruin the SketchPad. Need or want more of these markers? Osmo sells an expansion pack of Super Studio markers on our website here.

The Monster game and Creative Set use DRY erase markers. Need more markers? Osmo uses Yoobi brand markers, however, any dry erase marker will work just fine.

If you lose or break an iPad red reflector, you may purchase a new one on our website (at the bottom of the page, under 'Accessories'). Prices start at $10 USD.

Please note that we no longer sell the classic iPad base reflector since that base was discontinued in August 2019. If you need a classic reflector, please email us at support@playosmo.com.

If you have purchased a new Osmo product including an Osmo base (from our website or a retailer), and a reflector was missing or defective, please email us as well.

Please see the image below to determine which reflector model you need. The image shows:

(A) classic iPad base & reflector
(B) newly designed iPad base & reflector
(C) Fire tablet base & reflector

We're happy to send you replacement Osmo game pieces free of charge (within reason).

Please follow these steps:

1. log into your myOsmo account (if you do not see your name on the home page, it means that you're not logged into your account; please make sure to log in);
2. click on your name in the top right corner;
3. select "Replacements" from the dropdown menu and fill out the form;
4. if you need pieces that are not on any of the dropdown menus, please include a description in the Comments field.

We'll send you an email confirmation that we received your request, as well as a notification once the pieces ship.

Here are the instructions for creating a myOsmo account (if you don't already have one):

https://support.playosmo.com/hc/en-us/articles/115009533548-How-do-I-create-a-myOsmo-account-

Note that we do *not* supply Osmo Bases, reflectors, Creative Boards, Creative Set markers or marker pouches, MindRacers LaunchPads, Pizza Co. boards, or Super Studio SketchPads or markers free of charge (unless they were missing or defective upon receipt of your order). 

- Osmo Bases are sold on our shopping page and on Amazon.com.
- Osmo reflectors and Super Studio marker sets are sold on our shopping page.
- Any kind of dry erase marker will work with the Creative Set. As for the Super Studio Sets, only the Osmo Super Studio wet erase markers are guaranteed to work, and other markers may ruin the SketchPads.

Please note that the Osmo game play pieces are a choking hazard and are therefore not for children under 3 years of age.

Further, several game piece sets contain magnets, which can cause serious injury or death if ingested. Seek immediate medical attention if magnets are swallowed or inhaled.

Questions? Please reach out to the Osmo Customer Experience team at support@playosmo.com.

Please only use dry erase or liquid chalk markers on the Creative Board.

Based on customer feedback, products such as Mr. Clean Magic Eraser (https://www.mrclean.com/en-us/shop-products/magic-erasers/magic-eraser-original) and Windex work great for cleaning the board. 

If they do NOT work, or if these products are not readily available, here are some other options:

1. Vinegar and water solution
2. Peroxide
3. 99% or 90% Isopropyl alcohol
4. Hand sanitizer

If for any reason that does not work in your case, please do let us know so that we can take the appropriate corrective action. 

We know little fingers can get prints on your Osmo reflector. To clean it, we recommend that you follow this advice on cleaning Apple products and peripherals:

https://support.apple.com/en-us/HT204172

BASE AND REFLECTOR
We recommend that you follow this advice on cleaning Apple products and peripherals:
https://support.apple.com/en-us/HT204172

GAME PIECES
All game pieces can be gently wiped with a damp cloth if they get dirty.

If the pieces are made of cardboard, please be careful not to soak the cardboard. 

Other pieces can be gently wiped as well. Try not to let anything inside the movable pieces (in the Coding games).

Here are more specific instructions for some of the products.

Creative Board

Only use dry erase or liquid chalk markers on the Creative Board.

Based on customer feedback, products such as Mr. Clean Magic Eraser https://www.mrclean.com/en-us/shop-products/magic-erasers/magic-eraser-original and Windex work great for cleaning the board. 

If they do NOT work, or if these products are not readily available, here are some other options:

1. Vinegar and water solution
2. Peroxide
3. 99% or 90% Isopropyl alcohol
4. Hand sanitizer

Creative Set Marker Pouch

Hand wash with soap and water.

Coding Blocks

Coding blocks are not dishwasher safe. Gently clean with wet wipe.

Detective Agency
If you accidentally spill liquids or water on the Detective Agency maps, towel dry the maps carefully, thoroughly and quickly to ensure no damage occurs. Pay special attention to the edges of the maps, which are more vulnerable to water damage.

Note that any kind of dry erase, wet erase, or other markers will permanently stain and ruin the maps.

Stackable Storage

The containers are not made of food grade plastic. Do not use them for food storage.

You can hand wash them with soap and water.

Sticks and Rings

Sticks and Rings may slightly distort after playing or storage. To reshape, bend the piece back to its original position.

Sticks and Rings are BPA-free and dishwasher safe, top rack. A nylon mesh bag is recommended to keep the pieces together.

Super Studio Booklets and Super Sweepers

Use only Super Studio markers with your notebook. Other art supplies will permanently stain the Super SketchPad.

The marker contains magic ink that will disappear over time. If the marker leaves stains, clean with rubbing alcohol.

Prepare the Super Sweeper by lightly dampening and wringing out. Have a paper towel handy to wipe excess water. 

You can hand wash the Super Sweeper with soap and water.