The red strap in the Classroom Kits is meant to hold all the clear plastic containers together, specifically when transporting.

We are planning to start selling the new, colorful, plastic storage containers for the Osmo game pieces separately on our website in mid-November 2017. We know some of you are interested in transitioning from your current magnetic box collection. 

If you'd like to be notified when they are available for sale, please fill out this short form:

https://goo.gl/mSvumK

Thank you!

You spoke and we listened!  Starting with the launch of Coding Jam in May 2017, we’re gradually transitioning all the Osmo games to these new containers. U.S. customers will see the new packaging first, followed by our international customers in the Fall 2017.

Osmo’s new and improved game piece storage bins are the result of tons of feedback from parents and educators alike.  They are stackable, easy to clean, portable for playdates and trips to grandma’s house, and take up less shelf space at home and in the classroom!

We hope you like them, and welcome feedback anytime to support@playosmo.com.

Yes! Osmo *is compatible* with the ZAGGInvisibleShield, or any similar screen protectors that have the same or less thickness, and don't cover the edges of the device.  Screen protectors that are thicker than the ZAGGInvisibleShield, or cover some of the device edges, are not compatible with Osmo. 

Our red reflector allows the iPad to read the environment below and in front of it. The camera is powered by our pioneering Reflective AI technology, which can read physical movements and real world environments and translate them into the iPad. Pretty cool, eh?

The classic Osmo iPad Base has been designed to hold the iPad at the ideal angle for our computer vision software to facilitate the best playing experience. Due to the different sizes of iPad models available, the Osmo Base has two angle options. Be sure yours is set up with the correct angle by checking the models listed on the base inserts. You'll find details on setting up your Osmo Base on our set up video here.

Many users also like the Osmo Base for general iPad use.

That is our specially designed red reflector that translates your real world actions into a digital environment. All you need to do is place it over the camera on the iPad. Watch set-up instructions on the Osmo YouTube channel.

You spoke and we listened! Letter tiles for the Osmo Words game (and the Osmo Bundles or Kits that contain Words), are transitioning to lowercase letters on one side and uppercase on the other in the August 2017 timeframe. This change coincides with the launch of our new and improved game piece storage bins. U.S. customers will start to see the new Words tiles in August 2017, and international customers sometime in Fall of 2017 or Winter of 2018.

Educator Version:

Classroom Kits for educators already include the plastic, teacher's version of lowercase/uppercase letter tiles, and those are available for sale as a separate item also to U.S. educators for $9 USD.  Please submit an online request for if interested in purchasing for your classroom. 

At-home version:

We will consider selling the cardboard, at-home version of the lowercase/uppercase letter tiles as a separate item in the future if there's enough interest. Are you interested? If so, please send us an email to support@playosmo.com.

Coding Awbie: 

• 1 gray Repeat block
• 1 gray Caution block
• 1 yellow #1 Quantifier
• 2 yellow #2 Quantifiers
• 2 yellow #3 Quantifiers
• 2 yellow #4 Quantifiers
• 1 yellow #5 Quantifier
• 4 blue Walk blocks
• 1 red Jump block
• 2 orange Hand blocks
• 1 purple Magic block
• 1 green Play block

Coding Duo:

1 Awbie Character Block
1 Mo Character Block

Coding Jam:

• 2 yellow #2 Quantifiers
• 2 yellow #3 Quantifiers
• 1 yellow #4 Quantifiers
• 1 yellow #5 Quantifier
• 3 blue Walk blocks
• 3 red Jump blocks
• 3 orange Hand blocks
• 2 gray Repeat block
• 2 purple Rest blocks
• 2 green Subroutine Circle blocks
• 1 Subroutine Square block
• 1 Subroutine Star block

Creative Set for Monster, Masterpiece, and Newton:

• Creative Board
• a set of dry-erase markers
• fuzzy blue pouch
• erasing cloth

MindRacers:

• The Osmo MindRacers Launch Pad
• Six (6) Unique Hot Wheels Cars
• Thirty-six (36) Game Tokens
• Stackable storage container

Numbers: 2 sets of the following for a total of 40 tiles:-

• 5 × 1-dot
• 3 × 2-dot
• 2 × 5-dot
• 1 each of 0–9 for the number tiles

Pizza Co.:

• 1 pizza pie
• 8 x the following toppings: anchovies, bell peppers (capsicum), black olives, mushrooms, pepperoni, and pineapple
• 5 x each of the following Osmalian currency notes: 1, 2, 5 and 10
• 5 x each of the following coins: 1, 5, 10 and 25 cents

Tangram: Seven (7) wood tangram shapes

Words: 26 red letter alphabet tiles + 26 blue letter alphabet tiles for a total of 52 tiles

Masterpiece, Monster and Newton don’t require any special pieces, they can be played with a pen and paper or a whiteboard. However, we recommend our Creative Set for the best experience with those three apps.

Yes, all of our apps are built with the utmost care for kids to use. Tangram, Words, Newton and Masterpiece are all certified by the kidSAFE® Seal Program. Our newer games will also be certified, but the certification process takes time.

The kidSAFE® Seal Program is an independent certification service and seal program that reviews and certifies the safety practices of children-friendly websites and applications, including kid-targeted game sites, virtual worlds, social networks, PC and mobile apps, web-connected devices, and other similar online and interactive products. You can read a bit about the program here. Official certifications are available for Tangram, Words and Newton. Thanks, kidSAFE®!

We recommend cleaning the blue marker pouch that comes with the Creative Set/Monster game by hand with soap and water. Alternatively, it can be washed in the dishwasher.

A replacement Yoobi blue pouch for the markers contained in the Creative Set and Creative kit can be purchased in the U.S. on the Yoobi website as well as in retail stores such as Target.

Yoobi markers (both liquid chalk and dry erase) can be purchased in the U.S. on the Yoobi website as well as in retail stores such as Target.

Alternatively, any dry erase or liquid chalk marker will work as well.

In the United States, the Creative Set is $49 USD.

Orders shipping to countries outside the U.S. are mostly priced in the local currency, and may or may not include applicable duties and taxes. For some countries, orders are priced in U.S. Dollars (USD). It's important to change the country on the order page or shopping cart accordingly, so that the correct price populates.  

The Creative Set for Monster (also enhancing your experience with Masterpiece and Newton) is available for purchase worldwide on our website and is also sold as part of our Discoverers and Explorers Bundles: https://playosmo.com/en/shopping/.

It is also included in several of our kits (currently only sold through other retailers). Find our kits at a retailer near you: https://playosmo.com/en/retail/

Yes, the blue fuzzy storage pouch can be used as an eraser. We recommend hand washing the pouch with warm water and mild soap.

The Creative Set for Monster, Masterpiece, and Newton includes:

• Creative Board
• a set of dry-erase markers
• fuzzy blue pouch
• erasing cloth

The dry-erase markers are indeed washable and do not stain. 

The markers included in the Creative Set should last for a long time (unless of course the user is a prolific artist!), but if they run out of their special washable ink you can always get more at www.Yoobi.com/osmo or purchase any dry-erase markers from your local shop.

The Creative Set for Monster, Masterpiece, and Newton includes:

• Creative Board
• a set of dry-erase markers
• fuzzy blue pouch
• erasing cloth

The Yoobi markers do work, we promise! Just follow these steps: before using the markers for the first time, with the cap still on, gently shake the marker for a few seconds to mix the ink. Then, press the marker tip against the board surface until the ink begins to flow. If not flowing yet, repeat.

Oh dear! Not to worry, this is not a result of a malfunction with the marker, but rather oversaturation of the marker tip by pushing down on the marker too many times by the user. You simply need to blot the marker tip on a paper towel to remove the excess ink.

If you lose or break an iPad red reflector, you may purchase a new one on our website (at the bottom of the page, under 'Accessories') for $10 USD.

We're happy to send you replacement Osmo game pieces free of charge (within reason).

Please follow these steps:

1. log into your myOsmo account (if you do not see your name on the home page, it means that you're not logged into your account; please make sure to log in);
2. click on your name in the top right corner;
3. select "Replacements" from the dropdown menu and fill out the form.

We'll send you an email confirmation that we received your request, as well as a notification once it ships.

Note that we do *not* supply replacement reflectors, Osmo Creative Boards, Yoobi markers, Yoobi blue pouches, or Osmo bases free of charge (unless they were damaged or missing upon receipt of your order from our website). 

• Reflectors are sold on our website (prices start at $10 USD).
• Osmo bases are sold on our site for $39 USD.
• Osmo Creative Boards, Yoobi markers and Yoobi pouches are sold as parts of the Creative Set.
• Yoobi markers are sold in many locations listed on the Yoobi website, including Target stores in the US; alternatively, any dry erase marker will work with the Osmo Creative Board.

Please note that the Osmo game play pieces are a choking hazard and are therefore not for children under 3 years of age.

Further, several game piece sets contain magnets, which can cause serious injury or death if ingested. Seek immediate medical attention if magnets are swallowed or inhaled.

Questions? Please reach out to the Osmo Customer Experience team at support@playosmo.com.

We have found during product testing that a wet towel or wet paper towel are sufficient to remove any Yoobi dry erase marker residue.

Please note that a white board cleaner and/or alcohol can also be used if needed.

If for any reason that does not work in your case, please do let us know so that we can take the appropriate corrective action. 

We know little fingers can get prints on your Osmo reflector. To clean it, we recommend that you follow this advice on cleaning Apple products and peripherals:

https://support.apple.com/en-us/HT204172

To clean the pieces, gently wipe them with a damp cloth, being careful not to soak the cardboard. 

Other pieces can be gently wiped as well. Try not to let anything inside the movable pieces (in the Coding games).