Why are the game pieces not detected when I’m using the Osmo Reflector Adapter?

First, please verify that you are only using the Reflector Adapter with the Amazon Fire HD 8 (10th Generation) or Amazon Fire HD 10 (11th Generation), and the Osmo Fire base & reflector.

The Reflector Adapter is not needed when using any other compatible Fire tablets.

If you continue to experience detection issues while playing, please follow these instructions to troubleshoot.

Can’t find your answer in our support center? Contact us directly.