What is your return policy?

U.S. Customers:

  • U.S. customers may request to return their PlayOsmo order if the order was delivered within the last 30 days.  Please email the support team to obtain a prepaid Return Materials Authorization (RMA) label.
  • Without this label the return may not be credited to the card associated with the order.
  • Further, once that label is emailed, the customer has 30 days to ensure that the product is returned, otherwise the Return Material Authorization will expire and cannot be extended.

Australia, Canada, UK and European Customers:

  • Customers in these countries may request to return their PlayOsmo order if the order was delivered within the last 30 days.  Please email the support team to obtain a Return Material Authorization (RMA) label. Note that the return must be paid for by the customer.
  • Without this label the return may not be credited to the card associated with the order. 
  • Further, once that label is emailed, the customer has 30 days to ensure that the product is returned, otherwise the Return Material Authorization will expire and cannot be extended.

Can’t find your answer in our support center? Contact us directly.