What is your return policy?

U.S. customers:

  • U.S. customers may request to return their PlayOsmo.com order if the order was delivered within the last 30 days. Please email the support team to obtain a prepaid Return Materials Authorization (RMA) label.
  • Without this label the return may not be credited to the card associated with the order.
  • Further, once that label is emailed, the customer has 30 days to ensure that the product is returned, otherwise the Return Material Authorization will expire and cannot be extended.

Customers in other countries:

  • Customers in countries outside of the U.S. may request to return their PlayOsmo.com order if the order was delivered within the last 30 days. Please email the support team to obtain a Return Material Authorization (RMA) label. Note that the return must be paid for by the customer.
  • Without this label the return may not be credited to the card associated with the order. 
  • Further, once that label is emailed, the customer has 30 days to ensure that the product is returned, otherwise the Return Material Authorization will expire and cannot be extended.

You will need to print the return label and drop off the package at your local mail carrier's office.

As soon as we have completed processing of your return, we will issue your refund and send you a notification. Refunds appear on your statement within 10 business days after they are issued.

Once your return is processed, a refund is issued to the account used for the purchase; and Osmo credits (if any were used) will be restored to the PlayOsmo.com account used for the purchase.

The same applies to your digital-only app or bundle purchases made on PlayOsmo.com. If you request a return within 30 days of your purchase, you will receive a full refund, and Osmo credits (if any were used) will be restored to the PlayOsmo.com account used for the purchase.

If you have purchased your digital-only Osmo apps from the Apple or Amazon App Store, please reach out to them regarding your refund as this is not something we can do on our end.

We don't currently offer a buy-back program or process exchanges.

Can’t find your answer in our support center? Contact us directly.