There is a one-year warranty on the Osmo bases only; game pieces are replaced free of charge, within reason, for the first 90 days. Click this link for guidance how to submit an online request for replacements. Exceptions to the game piece replacement policy include the MindRacers Hot Wheels cars, MindRacers LaunchPad, reflectors, Creative Board, Yoobi markers, and Yoobi fuzzy pouch.
If you'd like to request a replacement Osmo base, you must send us your broken base (base + reflector) first. Please reach out to email@example.com for assistance with that process. While we do not replace lost iPad or Fire bases, we sell them on our site PlayOsmo, for $39 USD.
Lost a red reflector for your Osmo? Please purchase one on our website in the "Accessories" section.