There is a one-year warranty on the Osmo bases only; game pieces are replaced free of charge, within reason, for the first 90 days (with the exception of the MindRacers Hot Wheels cars, MindRacers LaunchPad, reflectors, Creative Board, Yoobi markers, and Yoobi fuzzy pouch).
If you'd like to request a replacement Osmo base, you must send us your broken base (base + reflector) first. Please reach out to [email protected] for assistance with that process. While we do not replace lost bases, we sell them on our site PlayOsmo, for $29 USD.
We replace lost or broken game pieces free of charge, within reason, and within the first 90 days. Click this link for details on how to submit an online request for replacements. After the first 90 days of ownership, you may purchase replacement game pieces on our website in the "Accessories" section.
Need a new red reflector for your Osmo? Please purchase one on our website in the "Accessories" section too.