What happens if I lose or break a game play piece?

We're happy to say that Osmo offers replacement game pieces free of charge, within reason.

To submit an electronic request, please follow these steps.

  1. log in to your myOsmo account (if you do not see your name on the home page, it means that you're not logged into your account; please make sure to log in);
  2. Click on your name in the top right corner;
  3. Select "Replacements" from the dropdown menu and fill out the form.

We'll send you an email confirmation that we received your replacement game piece request, and another once shipped. Note that replacements are sent via USPS/Post once per week.

(Note that we do not supply replacement reflectors or Osmo bases free of charge, however, they are available for sale on our site PlayOsmo. Note too that we do not supply replacement MindRacers Hot Wheels cars, MindRacers launch pads, Creative Boards, Yoobi markers or Yoobi fuzzy pouches).

Still have a question? Please contact us!

What happens if I lose or break a game play piece?

Letitia -

We're happy to say that Osmo offers replacement game pieces free of charge, within reason.

To submit an electronic request, please follow these steps.

  1. log in to your myOsmo account (if you do not see your name on the home page, it means that you're not logged into your account; please make sure to log in);
  2. Click on your name in the top right corner;
  3. Select "Replacements" from the dropdown menu and fill out the form.

We'll send you an email confirmation that we received your replacement game piece request, and another once shipped. Note that replacements are sent via USPS/Post once per week.

(Note that we do not supply replacement reflectors or Osmo bases free of charge, however, they are available for sale on our site PlayOsmo. Note too that we do not supply replacement MindRacers Hot Wheels cars, MindRacers launch pads, Creative Boards, Yoobi markers or Yoobi fuzzy pouches).

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.