I'm having issues downloading Osmo apps from the App Store; what can I do?

Have you tried restarting your iPad yet?

 

  1. Hold the Sleep/Wake button until you see a slider at the top of the screen.
  2. Drag the slider to the right to shut down the iPad.
  3. When the iPad has shut off, hold the Sleep/Wake button again until the Apple logo comes up.

 

If that still doesn't work, you can try this:

 

  1. Launch the Settings app on your iPad.
  2. In the left column, tap 'General'.
  3. In the right column tap 'Storage * iCloud Usage'.
  4. Under the first section (storage) tap 'Manage'.
  5. Do you see Osmo Numbers listed there? If so, tap it.
  6. Tap 'Delete App'.

 

If that doesn't work, could you try the following steps? They will reset the cache of the App Store, to hopefully reset the faulty download status of your app:

 

  1. Open up the App Store.
  2. Tap the 'Featured' button (a star) at the bottom of the screen 10 times in a row. This should make the screen go white for a few seconds while it says 'Loading' in the middle.
  3. Once the App Store has reloaded, go back to the home screen and check if it's still shaded in the undownloaded state or if it's starting to download.

 

If that doesn't work, you can try this:

 

  1. Launch the Settings app on your iPad.
  2. On the left column, scroll down to iTunes & App Store and tap it.
  3. Tap your current Apple ID at the top.
  4. Tap 'Sign Out' in the popup menu that appears.
  5. Sign back in with your Apple ID.

 

If none of the above helps, please contact us at support@playosmo.com so we can help troubleshoot.

Still have a question? Please contact us!

I'm having issues downloading Osmo apps from the App Store; what can I do?

Arisha -

Have you tried restarting your iPad yet?

 

  1. Hold the Sleep/Wake button until you see a slider at the top of the screen.
  2. Drag the slider to the right to shut down the iPad.
  3. When the iPad has shut off, hold the Sleep/Wake button again until the Apple logo comes up.

 

If that still doesn't work, you can try this:

 

  1. Launch the Settings app on your iPad.
  2. In the left column, tap 'General'.
  3. In the right column tap 'Storage * iCloud Usage'.
  4. Under the first section (storage) tap 'Manage'.
  5. Do you see Osmo Numbers listed there? If so, tap it.
  6. Tap 'Delete App'.

 

If that doesn't work, could you try the following steps? They will reset the cache of the App Store, to hopefully reset the faulty download status of your app:

 

  1. Open up the App Store.
  2. Tap the 'Featured' button (a star) at the bottom of the screen 10 times in a row. This should make the screen go white for a few seconds while it says 'Loading' in the middle.
  3. Once the App Store has reloaded, go back to the home screen and check if it's still shaded in the undownloaded state or if it's starting to download.

 

If that doesn't work, you can try this:

 

  1. Launch the Settings app on your iPad.
  2. On the left column, scroll down to iTunes & App Store and tap it.
  3. Tap your current Apple ID at the top.
  4. Tap 'Sign Out' in the popup menu that appears.
  5. Sign back in with your Apple ID.

 

If none of the above helps, please contact us at support@playosmo.com so we can help troubleshoot.

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