To connect a new device to your myOsmo account, please open any Osmo app and follow the instructions to log into your account (and also create an account if you don't already have one).
If you have a problem connecting, please write back with the name of the Osmo app you're using and a screenshot of the problem screen.
Please also see our PDF guide to myOsmo here:
You can download our apps from the Apple or Amazon App Store, most of them free of charge:
If you have a problem connecting, please contact us with your device model number and a few pictures or a video of the issue occurring so we can better assist you:
Here are the instructions to find which model / device you have:
iPads: open Settings > General > About
Fire tablets: open Settings > Device Options