Orders placed on PlayOsmo shipping via ground in the U.S. are handed off to carriers USPS or FedX, or a combination of the two (called SmartPost). Ground carriers outside the U.S. are Canada Post, Australia Post, Royal Mail, and others.
While we offer expedited shipping options in the U.S., we do not currently do so for international orders.
Shipping points are:
- U.S. - California and Pennsylvania
- Canada - Vancouver, B.C.
- Australia and New Zealand - Sydney, Australia
- UK and EU - London area
- Asia Pacific Countries - Hong Kong
Read more about our shipping policies on our Shipping Info page.
Osmo sends three emails regarding the order status, in this order: 1) order confirmation, 2) order shipment confirmation, and 3) order delivery confirmation. The order shipment confirmation includes the carrier and tracking details. These emails are sent to the address indicated on the order.