Having trouble playing MindRacers?

The number one reason you may be having an issue is a lack of adequate lighting on the LaunchPad area. Make sure to increase the lighting, and be careful to position the light in a way that it does not cast shadows across the LaunchPad area.

Also, please go through this checklist:

https://support.playosmo.com/hc/en-us/articles/115003521753-Why-isn-t-the-Osmo-game-correctly-detecting-what-I-m-doing- 

If you follow the steps listed above and the issue continues to occur, please contact us through this form with your device model number and a few pictures or a video of the issue occurring so we can better assist you:

https://support.playosmo.com/hc/en-us/requests/new 

Here are instructions to find which model / device you have:

iPads: open Settings > General > About

Fire tablets: open Settings > Device Options

Can’t find your answer in our support center? Contact us directly.