Here are some of the main reasons that you may be having trouble with the MindRacers software properly detecting the cars:
1. There's a lack of adequate lighting on the LaunchPad play area. Make sure to increase the lighting, and be careful to position the light in a way that it does not cast shadows across the LauchPad area.
2. The players are hovering over the cars and/or LaunchPad area, and, as a consequence, shadows are covering the cars.
3. The mirror in the reflector dirty is dirty. Please wipe with microfiber cloth and water.
4. The mirror in the reflector is cracked. You can order a new reflector on our website under 'Accessories.'
If after addressing this list the problems continue, please send an email with pictures and / or video to firstname.lastname@example.org for assistance.